Employee Relations Specialist

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible work arrangements and hybrid working options
• Tailored career development and mentoring opportunities
• Access to Serco's employee reward and recognition programs
• Participation in impactful community-based projects
• Supportive leadership and inclusive team culture
• Comprehensive wellbeing and mental health programs

Make an impact at Serco
We're on the lookout for an Employee Relations Specialist to join our Community Services People & Capability (P&C) team, based in Sydney, Melbourne, or Adelaide. In this role, you’ll support operational leaders and HR colleagues in a fast-paced, multi-site environment to manage and resolve complex employee relations matters.

You’ll play a vital role in ensuring employment policies and procedures are followed, support enterprise agreement negotiations, and provide expert advice across all aspects of employment and industrial relations. This is your chance to influence workplace culture and drive best practices in employee relations.

As an Employee Relations Specialist in the Community Services team, you’ll make a positive impact by:

• Providing timely and expert advice on employee and industrial relations matters
• Managing complex grievance and disciplinary investigations to ensure compliance
• Supporting enterprise agreement negotiations and governance processes
• Representing Serco in employment-related tribunals and mediations
• Collaborating with P&C and operational leaders across sites and contracts
• Monitoring ER/IR activities and reporting via ER trackers and business updates

Serco is a place for you
Your ideal skills & experience:

• Extensive experience in employment/industrial relations in a multi-site or complex environment
• Practical experience with award/agreement interpretation and negotiation
• Knowledge of the Federal Industrial Relations framework and Fair Work legislation
• Exceptional communication, negotiation, and conflict resolution skills
• Ability to manage sensitive issues with confidentiality and professionalism
• A tertiary qualification in HR, IR or a related field

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.