Case Planning Officer

• Long-term role with great career opportunities
• Uniforms provided, daily meals & onsite parking
• Up to $5,000 relocation assistance

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. 

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles  
• Benefits@Serco, which includes a great range of career support programs, well-being packages and financial benefits, available through us and our selected partners, including access to Fitness Passport  
• Generous employee referral program  
• Share2Care 12 weeks of paid parental leave to eligible employees 

Make an impact at Serco
As a Case Planning Officer, you will manage inmates' cases, assess their risks and needs, and develop plans to reduce re-offending. You'll work with custodial and probation officers to ensure smooth transitions from prison to the community, while promoting rehabilitation and maintaining a safe, respectful environment

As a Case Planning Officer in the Case Planning team at Clarence Correctional Centre, you’ll make a positive impact by:

• Demonstrate a commitment to Serco’s values and the rehabilitation process.
• Promote cultural awareness by fostering an understanding of the impact and management of diverse ethnic backgrounds, customs, and contemporary issues.
• Maintains a high level of integrity and ethical behaviour.

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  

Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane our region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns. 

Serco is a place for you
You may be seeking an exciting new career or already have experience in a correctional environment. Motivated and ready, you will help create a culture of openness, trust, and transparency while promoting equality and removing barriers to diversity. Your strong communication skills, respect for others, and commitment to rehabilitation will enable you to make a positive difference in the lives of those in our care.

To be successful in this role you’ll have:

• Relevant tertiary qualification in Criminology, Social Work, Social Sciences or relevant industry experience in a similar role.
• Certificate IV in Correctional Practice (Case Management) (or to be completed within the first 12 months of employment)
• Experience in case management and/or rehabilitation and reintegration practice.
• Exposure to the Criminal Justice System or similar human services
• Demonstrate a competent level of computer literacy and report writing
• Proficient interpersonal and communication skills

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. 
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. 

Please note: This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. 

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services. 
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. 

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.