National Operations Manager

Own it While it’s Hot

 Every job promises good culture and opportunity. But here, they’re real and yours for the taking.

We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise! But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place.

Find a Story that Matters and a Career You Can Own

Schnitz is about more than food. Behind every order is a team jam packed with people who genuinely care. As part of our team at the Support Office, you'll love the hustle, the energy and the team connection in equal measure. you'll also relish the opportunity you have to move the dial - to show up and take something great and make it far, far better.

Every Schnitzer has their own story. Like you, they're chasing their own happiness, hopes and dreams. That matters here. You matter here. So, whatever your role, we want you to win, as you achieve and grow with us.

We are looking for a National Operations Manager to drive the financial and operational performance of our restaurants nationwide. To be successful in this role you need to be people focused with the ability to motivate and engage a team.

The Role Recipe

• Managing the Operations department and playing a critical in the Senior Leadership Team;
• Driving and implementing key initiatives in line with the company strategy;
• Overseeing and managing project deliverables, timelines and budgets for the operations department;
• Ensuring our Regional Managers and Area Managers are driving targets, analysing Key Performance Indicators (KPI's) and addressing financial management issues, impacting on restaurant profitability;
• Providing our Regional Managers with practical expert advice and supporting them to improve efficiencies
• Driving the team to support our Franchisees and Restaurant Managers grow sales and local market share in a way that is consistent with our operations strategy;
• Effectively partnering with key stakeholders across the business, ensuring alignment on key business goals achieved by applying a collaborative style;
• Continual analysis of current practices for the development of ongoing operational efficiencies and productivity across a vast network of franchise and company stores;
• Develop your team in line with the learning & development, succession planning and growth strategies of the business.

Key Ingredients

• Solid commercial acumen with experience in a senior operational role in the franchising sector;
• Ability and knowledge to streamline financial practices and drive continual process improve
• Experience using analytical systems to monitor operational performance;
• Demonstrated leadership of a high performing department with the ability to motivate and engage a team;
• Strong guest focus in all that you do;
• Ability to build robust relationships with a wide range of stakeholders;
• Excellent communication, presentation and time management skills;
• Proven influencing and negotiation skills;
• Proven experience achieving KPIs and maximising profit

Looking for a Career that Will Pan Out?

At Schnitz, we know the best things in life come wrapped up in a golden, crispy crumb. But on top of the seriously good food, there’s lots more to love about a career with Schnitz. Our people say three things really stand out:

● A true team that feels like family: Connect with real people who genuinely care, and be part of a true team you can celebrate wins with and lean on when you need it most.

● Real skills that set you up: We offer a real opportunity to build a fun and rewarding career you can truly own.

● A great product and a story that counts: We're more than a food business. We're a proud Australian success story and we're looking for talented people who'll help write the next chapter with us - to build your legacy with ours.

Don’t just take our word for it. Hear from Naveeka, who joined us as a Team Member back in 2014 and has now progressed to an amazing career in HR!

“I’m very close with my family; that’s really important to me. And that’s what working at Schnitz feels like – everyone just feels like family.”

Schnitz is committed to fostering an inclusive and respectful workplace environment. We hire great people from a wide variety of backgrounds - not just because it is the right thing to do, but because it makes our organisation stronger. We encourage applications from Aboriginal and Torres Strait Islander people and other people of colour, people from culturally diverse backgrounds, LGBTQIA+ people and those with a disability.