Technology Operations Manager

WHO WE ARE? 

Scape was established in Australia in 2014, and is a leading, fully integrated owner, operator, investment manager and developer of premium branded student accommodation (PBSA) and lifestyle solutions, with billions of dollars in assets under management, on behalf of global wholesale and institutional investors. Scape’s existing Australian portfolio comprises 45 high quality assets located in the key education precincts of Melbourne, Sydney, Brisbane, Adelaide, and Perth with ~19,000 operational beds and ~5,000 beds under development.

ABOUT THE ROLE 

Are you passionate about technology and providing great customer support? Do you love working in a high-growth environment and building high performance teams? Do you want to grow your career by owning and shaping Technology Operations? Come and join Earth’s best Living company a Technology Operations Manager.

The purpose of the Technology Operations Manager role is to establish a culture of efficiency, accountability, and transparency in Technology Operations. Work closely with the Property Technology and Digital Platforms team to ensure technology services are reliable, secure and work with product owners of the core platforms to manage their ongoing operations. 

The role is a member of the Technology leadership team, that contributes to the development and execution of the Technology Operations strategy with a strong focus on continuous improvement to drive efficiency and increase our security posture. The role works closely with stakeholders across Scape including the executive management team through to front-line team members. The Technology Operations Manager is directly accountable and responsible for the following functional areas: 

• Service Desk
• System Administration
• Business Application support (L1)
• Cybersecurity

THE IDEAL CANDIDATE 

• Tertiary qualifications in Information Technology, Computer Science or a relevant field including vendor or industry certifications are highly regarded.
• General knowledge of IT systems and infrastructure design, networking technologies and IT best practice guidelines.
• Ability to manage multiple problems at once and prioritise issues.
• Flexibility with working hours when required to support the business
• Experience implementing ITIL process, 24 x 7 support, and performing risk assessments to ensure security control are compliant.
• Skills to continuously improve the security footing at Scape, by improving knowledge and awareness across all staff of cyber threats, adopting the ACSC Essential Eight model to improve the maturity of the IT environment and utilising technology and external services to seek out threats and insights to address potential threats. 
• Essential knowledge Technical ability for Systems Administration including but not limited to the full Microsoft 365 environment, End User Compute, Telephony (VoIP), Standard Operating Environment management (imaging, patching, lifecycle).
• Essential knowledge of IT security controls and Information Security including Identity providers and associated technologies (SAML etc).
• Experience providing IT solutions in a Hospitality, Accommodation or Development environment will be highly regarded

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team: 

• A day off to celebrate your birthday, however you want 
• A recharge day (known affectionately as a Bueller Day!) 
• ‘Escapes’ – stay at any of our buildings in any state for up to 5 nights free of charge 
• Referral bonuses 
• EAP, Sonder & Duress support  

INTERESTED? HERE'S HOW TO APPLY 

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.  

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!  

If you feel you would like to join our team, apply now with your CV and 1-page cover letter! 

No agencies please. 

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.