IT Support Graduate

WHO WE ARE

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat, we’re a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 20,000 students (with a further 10,000 in the pipeline). And we don't simply provide a bed and roof; we also deliver a unique, amazing experience and a safe environment to help students make the most of their studies.

THE ROLE

As an IT Support Graduate at Scape Australia, you will be looking to kick start your career in technology and this role will give you the opportunities to discover where you want to go. You will work as a part of our Sydney team supporting a national portfolio of properties ensuring the workforce are supported by a modern, secure and reliable suite of technology platforms and hardware. Along with supporting our corporate team, within our properties are also various platforms and systems that are key to our student, guest and team members wellbeing and on-site experience. This role will ensure that those systems are proactively monitored and supported to ensure maximum uptime, security posture and reliability, as well as ensuring the staff members of the properties and corporate teams are supported.

Please note: All roles at Scape HQ require a 5-day onsite presence at our stunning offices in Sydney CBD.

THE IDEAL CANDIDATE

You are a confident, detail-oriented, and efficient IT Support Graduate looking to start your career in Tech. You are a self-starter, someone who sees a problem and proactively gets to work on fixing it. Additionally, you have:

• Strong Communication Skills: Able to convey technical information clearly to both technical and non-technical users.
• Customer Service Orientation: Demonstrates patience, empathy, and a proactive approach to solving user issues.
• Basic IT Knowledge: Familiarity with operating systems (Windows, macOS), software installation, and basic network troubleshooting.
• Problem-Solving Abilities: Demonstrates critical thinking, quick response times, and logical problem-solving steps.
• Attention to Detail: Thorough and accurate in documenting incidents and tracking resolutions.
• Team Collaboration: Works well with colleagues and knows when to escalate issues to higher-level support.
• Adaptability and Willingness to Learn: Open to rapidly learning new technologies and adapting to new processes.
• Time Management Skills: Can prioritize multiple tasks efficiently in a fast-paced environment.
• Basic Understanding of ITIL: Familiarity with ITIL processes and incident management (bonus if formally trained).
• Technical Certifications or Relevant Degree: Possesses an IT-related degree or entry-level certifications (e.g., CompTIA A+, Microsoft Fundamentals).

PERKS & BENEFITS

At Scape, we’re all about creating and sharing good vibes. Below are just some of the scape-tastic perks of joining our team:

• Annual flu vaccinations and skin checks
• Insurance discounts up to 10% (Bupa, nib, and NobleOak)
• A month dedicated to your well-being and health (plus a day off to celebrate however you want)
• ‘Escapes’ – stay at any of our buildings in any state for up to 5 nights free of charge
• Passionate work environment
• Birthday leave
• Generous referral bonuses (up to $5k)
• EAP & Headspace (mental health, nutrition, finance support & more)
• Sonder & Duress support
• Wednesday Yoga on the terrace
• 4:30 pm Friday finish (social event)
• Quarterly-themed events
• Scape merch
• Anytime Fitness corporate discount

THE FINE PRINT

At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to join a growing business that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!

If you feel you would like to join our team, apply now with your CV and a 1-page cover letter!

No agencies, please.