Customer Experience - PT

As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and our visitors.

WHO WE ARE

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE IDEAL CANDIDATE

Are you a passionate Customer Service Representative looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.

As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and our visitors. You'll need exceptional communication and organizational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
• A month dedicated to your well-being and health, plus a day off to celebrate however you want.
• Passionate work environment that inspires and energizes.
• Birthday leave because your special day deserves to be celebrated.
• Generous referral bonuses (up to $5k) for bringing great talent to our team.
• EAP, Sonder & Duress support to ensure your peace of mind.

THE FINE PRINT 

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.  

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole. 

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better! 

If you feel you would like to join our team, apply now with your CV and 1-page cover letter! 

No agencies please.