Support Coordinator

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

The Support Coordinator position is at the forefront of the organisation in providing client facing recovery support interventions. Supported by the Team Lead, you will play an important role in improving the health and social wellbeing, housing, and overall quality of life for clients, maximising functional recovery, self-management, independence, and participation in the community.  

Key Responsibilities include:

• Advocate for clients to address their social, health, and well-being needs.
• Develop and implement personalised recovery plans in partnership with clients and their support networks.
• Engage with highly disengaged client groups and provide tailored support interventions.
• Maintain accurate client documentation and participate in data collection and analysis.

This is a full-time permanent position.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Have a relevant qualification or lived experience to perform sufficiently at this level/or demonstrated work experience. 
• Personal goal planning skills that contribute to the achievement of client goals in line with the Model of Care. 
• Skills in reflective practice and highly developed report writing using analytical reasoning. 
• Ability to support, mentor and work alongside supporting staff members. 
• Advanced computer skills, proficient in Microsoft Office and client reporting system. 
• Ability to engage and maintain professional relationships with clients, and their wider formal and informal supports, with multiple needs and challenges. 
• Demonstrated understanding of complex issues facing people who experience chaotic life circumstances such as homelessness, AOD use, family/domestic violence and mental health issues. 
• Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.  

What do we offer?

• A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $85,399.
• 5 weeks annual leave + Annual leave loading of 17.5%
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service). 
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more! 

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• First Aid Certificate

How to apply 

If you are passionate about empowering individuals and fostering independence, we want to hear from you! Apply now to join a team that values every voice and is dedicated to making a difference.

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: Thursday, 31 October 2024 however shortlisting may occur sooner.

For further information please contact Fiona Black, Service Lead, at Fiona.Black@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. 

Ruah has a zero tolerance against child abuse and are committed to the safety and wellbeing of children and young people, and their right to feel safe and be safe across all areas of our organisation.

Everyone is welcome. Everyone belongs.