Casual Support Worker (Housing & Homelessness Services)

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Multiple Casual Support Worker positions available to work across a number of Housing and Homelessness Services including:

After Hours Support Services (3:30pm - 11:30pm): is a wrap-around support service available to people who have been housed, following sleeping rough and/or experiencing chronic homelessness to assist with the retention of housing and improvements in quality of life.

Safe Night Space (6:30pm - 7am): Provides a culturally secure night space for women experiencing homelessness, family violence, and other vulnerabilities. Operates 7 days a week, accommodating up to 30 women per night.

Ruah Engagement Hub (8am - 4pm): Located on James Street, Northbridge, the Ruah Engagement Hub offers a safe space for adults over 20 years who are experiencing homelessness. Drop in services include assertive advocacy, crisis accommodation referrals, document support, case management referrals, and rest facilities.

Key Responsibilities Include:

• Following Ruah procedures and work instructions.
• Providing one-on-one support across various services with a “no wrong door” approach.
• Delivering activity-based and daily living skills support based on care plans and risk assessments.
• Managing caseloads and maintain client files and records.
• Monitoring and reporting on service delivery, addressing any concerns with the Team Leader.
• Preparing for and actively participate in supervision.
• Handling timesheets, travel records, worker expenses, and other administrative tasks.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Completion of or progress towards relevant qualification (Certificate II/III) and/or relevant work experience.
• Ability to engage with individuals within different levels of needs and build and maintain a professional relationship.
• Ability to work independently and contribute to the functioning of the team.
• Good communication skills (written and verbal).
• Has basic computer skills including ability to effectively use Microsoft Office and Client Database.
• Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal Culture.

What do we offer?

• Starting at $41.76 base hourly rate (Inclusive of 25% casual loading) - a salary aligned with Level 2 of the Ruah Enterprise Agreement (and the SCHADS Award).
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more! 

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

How to apply 

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: Wednesday 25 September 2024.

For further information please contact Fiona Black, Service Lead, at Fiona.Black@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs. 

Ruah has a zero tolerance against child abuse and are committed to the safety and wellbeing of children and young people, and their right to feel safe and be safe across all areas of our organisation.