Student Success AdvisorHybrid

Hybrid Environment: Fortnightly in the Melbourne CBD office, exceptional flexibility

A fast-paced, innovative business where you will learn, grow and thrive!

RMIT Online is hiring a Full-Time Student Success Advisor to deliver exceptional support for our students! This opportunity is like a rare gem—don't miss it! (And yes, we still love a good cover letter, but not your typical boring one. Read on below—it's your chance to stand out!)

Why work with us?

Our perks are off the charts! We’ve mastered the art of flexibility with a hybrid model that lets you work remotely and pop into the Melbourne office when needed (usually fortnightly, but more about that later). Love continuous learning? We’ve got you covered with free Future Skills courses AND a development fund to boost your career while working in a dynamic, fun environment.

This full-time role is with our Student Success team—a friendly, diverse, and passionate group who genuinely care about students and each other. We’re not just looking for experience; we’re seeking great people with a heart for education.

Who is RMIT Online?

At RMIT Online, we’re all about delivering cutting-edge digital learning experiences with a sharp focus on the future of work. Through collaboration with industry leaders and experts, we create practical, real-world courses that help learners thrive in their careers. Our mission is to build a community of lifelong learners, equipping them with the skills and knowledge needed to stay ahead in an ever-evolving workforce.

We’re a passionate, nimble team of around 150, dedicated to making education more accessible, engaging, and innovative. And while we’re part of the broader RMIT family, we’re carving out our own space, far from being “just the online arm of the uni.” We embrace the power of technology and creativity to shape the future of education—and we have fun doing it!

About the role

Reporting to the Student Success Team Leader, you’ll be a key player in driving student retention and success by providing personalised support at every step of the student lifecycle. Whether it's coaching students through their transition into online study, guiding course enrolments, or helping at-risk students with tailored strategies, you’ll be their go-to person for support and advocacy.

You'll thrive on building rapport across various communication channels, especially over the phone. Your strong written and verbal communication skills, combined with a knack for empathy, will shine in this role. As a detail-oriented multitasker, you’ll tackle high-volume inquiries with precision and a warm touch.

You must hold a Working With Children Check (or be willing to apply for one).

Critical skills you'll bring to the table:

• A deep well of empathy and resilience, especially during peak periods or challenging calls.
• Strong attention to detail—you can juggle high volumes without missing a beat.
• A talent for coaching others to success, and you thrive in a team that supports each other.
• Experience with technology and an eagerness to learn systems like Salesforce, Slack, and CRM.

Why this role rocks:

You’ll interact with various teams across RMIT Online and RMIT University, gaining in-depth knowledge of higher education that will position you for career growth. We’re big on cross-team initiatives, so you’ll get plenty of opportunities to broaden your expertise. This role is a springboard for professional development—perfect for those who want to grow.

A peek at your work week:

• Team stand-ups each morning to chat about priorities (and decide who’s covering the phone lines during lunch).
• You’ll average 40-50 calls a day during call campaigns while managing inbound inquiries via phone and email.
• You’ll process student extensions, enrolments, deferrals, or withdrawals with an eagle eye for detail.
• Got tricky questions? You’ll keep communication flowing with your team and escalate when needed.

Our hybrid work vibe:

Your first week of onboarding will be spent in the Melbourne CBD office, but after that, it’s all about flexibility. While we don’t have set days, we like to catch up in the office fortnightly and often time it around our company-wide Showcase and All-Hands meetings. These sessions are packed with snacks, drinks, and plenty of fun! We also attend Connection Sprints quarterly—think two days of team building, collaboration, and energy.

Ready to apply?

Some might think cover letters are outdated, but we see them as a test of your attention to detail—a critical skill for this role! So, tell us:

• Why you’re the perfect fit for this role and why you want to work with RMIT Online.
• How you’ve contributed to a positive team culture.
• And, of course, your favourite knock-knock joke!

RMIT is an equal-opportunity employer committed to being a child-safe organization. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community