Operations Course CoordinatorHybrid

Who is RMIT Online?

We’re all about delivering world-class digital learning experiences, with a strong focus on the future of work. Our passionate and nimble team is dedicated to creating a community of lifelong learners who thrive in their careers.

Collaborating with industry leaders and experts, we offer top-tier online education using the latest digital tools and technologies—and have fun along the way.

About the Role

As an Operations Course Coordinator at RMIT Online, you’ll be at the centre of our teaching and learning delivery. Collaborating closely with internal teams and external partners, you’ll coordinate operational processes to ensure seamless course delivery and an exceptional student experience. Your role will involve planning, problem-solving, and improving processes, ensuring our courses run like clockwork.

Some responsibilities will include:

• Resolving operational issues impacting students or delivery partners, always with a focus on high-quality outcomes.
• Coordinating annual calendar planning and academic resource requirements in partnership with schools.
• Supporting the development of new courses and maintaining existing ones, working closely with Course Design and Learning teams.
• Managing relationships with delivery partners, becoming their go-to for operational support.
• Documenting and maintaining processes to ensure clear communication and consistency.

Why This Role is Great

This role offers an exciting blend of coordination, problem-solving, and innovation. You’ll work on meaningful projects that directly impact our students and teaching teams while being part of a collaborative, student-focused environment.

• Professional Growth: You’ll develop your operational and stakeholder management skills, with opportunities for career development and upskilling.
• Impactful Work: Your contributions will shape the future of online education and the student experience.
• Supportive Environment: We believe in empowering our people to succeed and provide guidance, feedback, and plenty of opportunities to grow.

Our Team and Hybrid Ways of Working 

Our Operations team is a tight-knit, collaborative group that thrives on solving problems and supporting one another. To stay connected and engaged, we come together in the office at least once a week, usually on Wednesdays or Thursdays. These days are always buzzing with activity, creating a great chance to connect not only with our team but also with colleagues from across RMIT Online.

In-office days go beyond just desk work—they’re dedicated to brainstorming, celebrating achievements, and sharing ideas. We also make time to socialize over coffee, a shared lunch, or even some Korean fried chicken! Our team values work-life balance and is committed to supporting you both personally and professionally.

We also come into the office for Connection Sprints when the whole company gathers for two full days per quarter. It's a great way to learn more about what is happening in the business, learn together, celebrate together and get to know colleagues across the whole company better - it's a real vibe that we all look forward to!

What Makes You the Perfect Fit?

Aside from having the experience we are looking for, you are also:

• A Problem Solver: You thrive on resolving challenges and finding efficient solutions.
• Detail-Oriented: You ensure processes and information are accurate and reliable.
• Collaborative: You’re a team player who builds strong relationships with stakeholders.
• Resilient: You handle challenges with grace and professionalism.
• Curious and Innovative: You’re always looking for ways to improve processes and embrace new tools.

Bonus points if you have experience with RMIT systems, academic course administration, or higher education delivery processes.

How to Apply

Some might think cover letters are outdated, but we see them as a test of your attention to detail, and ability to communicate and connect—skills essential for this role!

So, in your cover letter, tell us:

• Why you want to join RMIT Online and the relevant experience you bring to this role
• A time when you solved a complex workplace problem and the impact it had
• Your personal recommendation for Korean Fried Chicken

Join us in shaping the future of online education at RMIT Online. If you're ready to make a real impact, thrive in a collaborative environment, and grow your career with a passionate and innovative team, we’d love to hear from you!

Successful candidates will be required to undergo a thorough selection process, which includes relevant background checks such as reference checks, national police checks, working with children checks, and verification of the Right to Work in Australia. We appreciate your understanding and cooperation as we ensure a safe and compliant workplace.

RMIT is an equal-opportunity employer committed to being a child-safe organization. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.