Senior Coordinator - Customer & LTS

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Fawkner Leisure Centre is focused around the local community, specifically fostering strong community ties and a sense of belonging. We're dedicated to reaching out to diverse demographics and community groups, providing a safe, inclusive and accessible environment across all of our programs, facilities, and services.

About the role 

As part of the Centre Leadership Team, the Senior Centre Coordinator will provide leadership across the centre, with direct responsiblity for Aquatic Programming, Customer Service, Administration, and the Cafe.

You will lead, inspire, and motivate teams through clear and achievable team goals, ensuring quality services are delivered across the centre, meeting the diverse needs of the Fawkner and surrounding Merri-bek communities.

Senior Coordinators assist the Manager by working as part of the Manager on Duty roster, where they provide support to customers and staff across all areas of the facility, and may act as a delegate or deputy of the Manager.

Responsibilities will include, but are not limited to, the following;

• Create a customer experience that is vibrant, welcoming and inclusive across the Centre.
• Establish new Cafe and Centre Hub maintaining an ongoing food and beverage experience for our customers during opening hours.
• Ensure programs and services are delivered in accordance with operating budgets, objectives and Key Performance Indicators.
• Delivery of high quality swimming lessons that provide students with skills for life.
• Develop and implement innovative swimming programs and curricula.
• Supervise and mentor direct and indrect reports, providing guidance and support to enhance service effectiveness.
• Manage schedules, maintain equipment, and handle any issues related to the aquatic program, customer service and Cafe areas.

About you 

We're looking for an outstanding communicator with demonstrated leadership skills in Aquatic Programs and Learn to Swim who is looking to expand their leadership capabilities into other areas.

The successful applicant will be passionate about supporting connectivity and participation in active lifestyles and swimming, delivering quality services for a diverse community, and will be proactive in contributing ideas and resolutions to centre-wide issues. Ideally, you will also have:

• Leadership experience in aquatic programming and learn to swim.
• Strong organisational skills.
• Great written and verbal communication skills.
• Demonstrated experience in contributing to the development and/or delivery of services designed for diverse customer groups.

Joining our team at Fawkner Leisure Centre means becoming part of a vibrant and inclusive community. We value teamwork, excellence, and continuous improvement and are passionate about connecting communities with physical activity. In return for your dedication and expertise, we offer a competitive salary package, professional development opportunities, and a supportive work environment.

Essential Qualifications   

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Accredited Teacher of Swimming and Water Safety (AUSTSWIM or equivalent)

Desirable Qualifications

• Teacher of infants and pre school aquatics
• Teacher of aquatics - access and inclusion
• SITXFA002 Food Safety Supervisor certificate
• Aquatic Pool Lifeguard Certificate

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits  

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:  

• Flexible working and rostering arrangements  
• Opportunities for career development and growth  
• Free access to gyms, recreation, and aquatics centres across the state  
• Free access to the Virtual Y – online health and wellness  

How to Apply  

If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.