Customer Service Officer

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

At Fawkner Leisure Centre, we're all about creating a splash—literally and figuratively! Our newly renovated facility is more than just a place to work out; it's a vibrant community hub where families, friends, and fitness enthusiasts of all ages come together. Whether it’s making waves in our pools, challenging yourself in our state-of-the-art gym, or simply enjoying some downtime in our cozy café, there’s something for everyone here. Join our team and help us keep the fun, energy, and safety flowing all year round!

About the role

As a Customer Service Officer at Fawkner Leisure Centre, you will be the welcoming face of our community, delivering exceptional service to all patrons in person, over the phone, and via email. You’ll promote our programs, offer membership solutions, handle inquiries, and resolve concerns with professionalism and efficiency. Your passion for customer service will ensure that every visitor feels supported and valued. Along with providing top-tier customer support, you’ll manage administrative tasks like processing payments and memberships. If you are enthusiastic about delivering a positive experience and engaging with the community, this role is for you!

This is a casual position and the hourly rate is $31.13 per hour + Super.

Part time positions available.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.