Network Control Centre Dispatch

Network Control Centre Dispatch

New Plymouth - Permanent Full-time. 24/7 shift work 

In response to the increasing demands on our network, we are committed to expanding our Network Operations Centre team, the central hub of our operations. 

You will become part of a dedicated, professional, and supportive team. The Network Dispatch Team is responsible for coordinating and dispatching service providers to ensure the restoration of faults for consumers. They manage information requests and emergency calls from both the public and emergency services. 

By collaborating closely with network controllers and the network coordination team, they effectively manage hazards and dispatch work to field service crews via radio, phone, and a bespoke SCADA platform-based outage management system. Additionally, they are tasked with maintaining various databases and registers to ensure operational efficiency. 

To successfully fill this role you will need: 

• Excellent communication skills with a focus on providing superior customer service 
• A high degree of computer literacy, in particular the Microsoft suite, together with knowledge of integrated IT systems 
• The ability to interpret and pass on technical information to field staff 
• The ability to gain an understanding of electricity and gas network hardware and systems i.e. transformers, feeders, sub stations and gas gates 
• Strong organisational and administration skills 
• A team focus 
• The ability to work under pressure and multi task i.e. during storms 
• Be prepared to work a standard 4-on, 4-off roster, with 12-hour shifts. 

Applications close:  Sunday 1 December 2024

Please note: We will be reviewing applications and conducting interviews as they are received, so we encourage you to apply early. This role may close before the listed end date if we find the right candidate.

 At Powerco, we believe that diversity is our superpower. We want our workforce to reflect the communities that we serve – gender, age, ethnicity, disability, working preferences, gender identity, sexuality, education, background, upbringing… we value and celebrate it all. We are committed to providing a safe space where people can bring their whole selves to work and feel like they belong.  

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.  

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz