Service Desk Analyst (IT Support)

Service Desk Analyst (IT Support)

New Plymouth

Are you passionate about providing an exceptional experience?

Do you understand that delighting our people with outstanding service, whether by equipping them with the tools they need or fixing what isn’t working, is critical to Powerco achieving its goals? Then this might be the role for you!

About the Role

As a Service Desk Analyst at Powerco, your role is to provide anyone who contacts the Service Experience team with a positive and productive experience. You’ll focus on delivering outcomes rather than just transactions, continually seeking opportunities to enhance the experience of those you interact with while supporting better outcomes for Powerco.

Powerco is purpose-driven, where development, growth, and collaboration are highly valued. Our people are trusted to make decisions that have a positive impact and lead to the delivery of results.

Skills & Experience

To thrive in this role, you will:

• Have at least 1 year of experience in IT support or a similar role.
• Deliver an outstanding experience to our people.
• Ensure Powerco colleagues are equipped with the necessary tools from day one and beyond.
• Provide efficient and effective IT technical support.
• Communicate, prioritize, escalate, and resolve incidents and requests effectively.
• Capture, document, and utilize knowledge to resolve incidents and service requests as quickly as possible.
• Identify and implement efficiency improvements in team practices, processes, and systems.

Our Investment in You

• Work with an amazing, supportive, and fun team (even if we do say so ourselves…).
• Enjoy the usual benefits, but better – 4% KiwiSaver, the option to buy extra leave, paid volunteer days, free fruit in the office, and free life and medical insurance.
• Access as much professional development as you can handle!

About Us

At Powerco, our purpose is to connect communities, and this is at the heart of everything we do. We’re committed to serving our customers now and into the future, ensuring that over 1.1 million people stay connected while enabling energy choices that support Aotearoa’s journey to a low-carbon future.

Ngā Tikanga - Our Way guides us in achieving our purpose. It ensures we’re better together, working smarter, proud to be here, and focused on the future as we collaborate with each other, our communities, and industry stakeholders.

Applications close: Sunday, 8 September 2024

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. 

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz