Digital Producer

The Digital Producer will be a hybrid producer/project manager and will be the lynchpin in the coordination and delivery of all customer marketing and integrated campaign activity. You will work closely with business management, the strategists, and creatives as part of a full-service agency team. This is a client-facing role.

The Ideal Candidate

You will be a master of producing and managing the delivery of integrated and customer marketing campaigns through the agency from creative to delivery. You will take pride in making things happen and the successful delivery of world class creative.

You have an eye for detail and an organised streak. You’re curious, proactive, and have a strong sense of initiative. You’re a problem solver. You’re collaborative, have excellent communication skills and can quickly establish rapport with a broad range of stakeholders.

Key Responsibilities:

• End-to-end project management of all customer marketing projects from awareness and understanding of the strategic direction and concept to implementation through to production and delivery. Including but not limited to email/eDM, social, web, app, display, content.
• Lead digital producer for the annual event program, Telstra Best of Business Awards, enabled by a large, complex website program including regular front end website content updates and deployments. Includes liaising with developers, QA, client team and agency partners.
• Manage scoping, feasibility, costing, timelines and on all projects
• Resourcing and workflow management for the +61 Melb creative and production resources
• Assisting with feasibility on new ideas, investigating new technology, and finding solutions to all manner of challenges
• Build rapport with clients to develop a strong working relationship as the key point of contact for clients throughout the project delivery
• Continuously provide updated information regarding status of work to manage expectations internally and with clients
• You will maintain focus on the overall project vision as well as the detail throughout
• You will champion best practice delivery processes on your projects agency-wide
• You will seek opportunities to enhance our delivery processes and contribute ideas

Experience:

General

• 3-4 years’ of agency digital producer/PM experience
• Excellent verbal and written communication and interpersonal skills
• A proactive attitude with the ability to use initiative
• Ability to work under pressure and manage conflicting deadlines
• Clear delivery of the good and bad news to all stakeholders at all times with integrity
• Remain solutions-focussed at all times
• Ability to deliver high standards of client satisfaction, measured through feedback
• Experience creating master timing plans, cost estimates and controlling production process’ financially to improve cost efficiencies and profitability

Project Management

• Excellent project management skills - organised, detail-orientated and thrive in the fast-paced environment
• The ability to work competently across workflow tools including SharePoint, Monday.Com, Figma, Lucid, Teams, Jira and SmartSheets (or similar)
• Ability to pick up on new processes and technologies quickly

Production

• Advanced digital production knowledge of all digital channels, particularly email, and application of data and audience segmentation within customer marketing
• Experience with marketing automation systems specifically Salesforce
• Experience in managing large scale complex web projects, including but limited to developing project plans, comprehensive scope of work documents, assembling and managing project teams and overseeing execution of project plan within schedule and budget
• Have knowledge of, and experience with, print and digital processes including scoping, documentation, project timelines
• Experience in AV and print production also valued
• Have experience booking and working with designers, retouchers, developers, animators, editors etc
• Basic knowledge of HTML/ CSS/ Js ·
• Experience with Ad Serving Platforms, including Double Click Studio and Sizmek is a plus