Customer Service Representative

A P&G Customer Service Representative will be responsible for:

• Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features
• Respond promptly and professionally to incoming telephone calls, chats and tickets
• Assist with order problems, exchanges, edits and tracking
• Develop a knowledge of products, services etc and effectively convey this information to customer
• Understand and resolve compliance issues in accordance with policies and procedure
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies and safety rules
• Maintain established performance levels

Must have:

• Experience working in the insurance industry and customer service related work
• Basic understanding of customer relationship management (CRM) software.
• Ability to effectively communicate over the phone and via email.
• Customer service skills and professionalism with a strong ability to diffuse customer concerns

P&G’s freelancer opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for freelancer opportunities will not be considered employees of The Procter & Gamble Company or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here: pgcareers.com.