Officer Customer Service Retail

About Us:

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available
• Extended leave options including purchased leave, leave at half pay and access to pro-rata long service leave
• Opportunity to work for an endorsed WORK180 employer
• Paid parental leave and secondary carer’s leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care giver’s leave
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Income protection after an accident or illness
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today.

As a member the Retail Customer Service Team, you will play a pivotal role in providing excellent service to our retail customers upon purchasing minted products. Your primary responsibility is to effectively manage customer orders and enquiries, ensuring accuracy and efficiency throughout the process. This is a 6 month casual contract with potential opportunity for extension or permanency, working within a fun, vibrant and inclusive team. 

Your role as an Officer Customer Service Retail will involve:

• Accurately process retail customer orders via phone and email
• Confidently and respectfully respond to order related enquiries via email and phone, in a timely manner
• Develop an in-depth knowledge of The Perth Mint products to provide customers with accurate and detailed information
• Monitor order progress by ensuring payments are received, orders dispatched within appropriate timeframes, tracking shipments, processing returns and refunds, and collaborating with internal teams
• Handle and record customer feedback to improve products, services, and overall customer experience
• Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work

Experience:

• Strong organisational and communication skills
• Excellent attention to detail ensuring accuracy
• A customer-focused mindset, dedicated to providing high-quality service and building strong relationships
• A proactive problem-solver with the ability to handle and resolve issues independently
• Experience in customer service
• Proficient computer skills are necessary
• A collaborative team player, open to feedback and committed to continuous improvement
• Possess a smartphone for the purpose of business system authentication and security protocols

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please submit your application.

Applications close on 19 November 2024. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.

Our Commitment to Inclusion:

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

We encourage applications from a range of candidates, including, Aboriginal and Torres Strait Islander people, people with disability, people of all gender identities, youth, seniors, the LGBTQI+ community and people from culturally and linguistically diverse backgrounds.

We recognise that standard recruitment processes are not accessible to everyone. If there are any accommodations or supports that would assist you in participating in the recruitment process for this role, please reach out to recruitment@perthmint.com.

To learn more about our diversity and inclusion initiatives please visit our website.