Customer Insights Manager (FTC)

Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.

We strive to provide a lasting first impression and a seamless, quality travel experience for our domestic, interstate and international visitors.

The Perth Airport estate is spread over 2100 hectares and has developed a $1.3 billion portfolio of existing industrial premises and significant vacant land holdings.

We service a truly diverse community and play an important role in strengthening cultural, family and social bonds while supporting business, tourism and leisure travel.

Our team are currently looking for an experienced and enthusiastic Customer Insights Manager to join our team for a 12 month fixed term contract. 

What you’ll do:

The Customer Insights Manager is responsible for delivering Perth Airport’s market and customer insights program to improve understanding of the customer and support customer-centred decision-making.

The core functions of the role include driving the research and customer insights strategy, managing research programs and projects, delivering data analysis and reporting, utilising insights to support strategic decision-making, and working with stakeholders to identify actionable insights.

The role also involves managing agency relationships, providing analytics support, and collaborating with other business units to advance data utilisation across the business.

About you:

·        Demonstrated experience in an analytically orientated role.

·        Extensive experience in the design and execution of quantitative and qualitative research projects.

·        Exceptional problem solving and analytical ability

·        Ability to extract a story from raw data and present it in a compelling way.

·        Strong skills in project management.

·        Advanced proficiency in Excel, with experience with data visualisation tools and business intelligence systems (e.g. Power BI, Tableau)

About Us:

We offer a dynamic and supportive team culture, a contemporary workplace with great facilities and a modern approach to work/life integration, with flexible work times. Our competitive remuneration package comes with additional company benefits including free parking.

Perth Airport is an Equal Opportunities Employer. We are committed to building an equitable and diverse workforce representative of the community we serve. We encourage and welcome applications from all communities and backgrounds.

Doing the right thing by the planet and future generations is important to us. At PAPL we place a strong emphasis on embedding sustainability throughout our business strategy and operations. We remain steadfast in our commitment to driving ESPG (Environmental, Social, People, Governance) performance across our value chain and areas that have material environmental and social impact.

If this sounds like you, please get in touch.