Customer Service Officer

Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.

Voted Australia’s best major airport in 2019, we strive to provide a lasting first impression and a seamless, quality travel experience for our domestic, interstate and international visitors.

We service a truly diverse community and know that we can achieve even more with people from different backgrounds, working together in an environment of inclusion and respect. By welcoming our individual differences, talents and insights into our team, we all contribute to our common goals and success.

We are currently looking for a Customer Service Officer

What you'll do:

This role works on a 24/7 shift roster, including night shifts, working predominantly outside covering our car parks and the key functions of this role are to provide guidance, information and assistance to the general public delivering exceptional customer service and ensure the team attend customer enquiries promptly.

Practical duties include patrols of all roadways, terminal forecourt and routine inspections, looking for defects, suspicious activity and ensuring the area is safe. You ensure accurate and up to date records are kept spanning Health and Safety, technical learning, and general Customer Service documentation.

About you:

You are approachable, an excellent listener and able to build a rapport quickly and confidently. You'll delight in driving customer satisfaction, and can maintain your composure in a challenging situation - a sense of humour is helpful here too!

We require you to hold a Drivers License (full), a WACE certificate, and experience of Basic Worksite Traffic Management and Traffic Control (pre-requisite Construction White Card) or the willingness to obtain these qualifications. Experience of RIIWHS302D- Implement traffic management plan and RIIWHS250D- Control Traffic with a stop-slow bat would be highly desirable, along with a First Aid qualification.

Perth Airport is an Equal Opportunities Employer. We are committed to building an equitable and diverse workforce representative of the community we serve. We encourage and welcome applications from all communities and backgrounds.

While this role is advertised as full-time, we are happy to consider requests for flexibility around working hours.

If this sounds like you please get in touch.