Facilities Helpdesk Coordinator | Ko te Kairuruku i te Whare Awhina

Mō te tūnga | About the role:  

You will join a team that is central to the successful running of New Zealand Parliament facilities and precinct operations. This role is focused on the administration that goes along with the day-to-day running of our Facilities and Asset Management team, whose core purpose is to maintains protect and preserve the physical integrity and longevity of the parliamentary precinct for the enjoyment of the occupants and visitors, the principal client being the Speaker of the House of Representatives.

• Serve as the primary contact for customer inquiries and maintenance requests via our email mailbox, ensuring timely response to enquiries coming into the shared mailbox. 
• Manage contractor access and ensure compliance with health and safety protocols.
• Provide administrative support, including logging requests and processing invoices.

Tō kete | What you will bring to the role:

• Experience in managing multiple mailboxes, ensuring timely replies and escalation when needed. 
• Strong customer service skills and proficiency in Microsoft Word and Excel.
• Excellent organisational, communication, and time management abilities.
• Ability to work as part of a team and with minimal supervision.
• Can-do attitude, contributing to fostering a positive working environment.

This is a fast paced, varied position and is a fantastic opportunity to work closely in a passionate team. The appointing salary range for this role is $69,248 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

Ngā āhuatanga kei a mātou | What's in it for you? 

• We actively represent our values of Accountability, Integrity, Manaakitanga, Whanaungatanga and Empowerment.  
• We offer a thorough induction, on-going development and excellent working conditions.  
• We offer a range of benefits including study assistance, 5 weeks annual leave and flexible working arrangements. Our ever-changing environment allows us to be part of the action at Parliament including attending question time, select committees and other key events. 

Me pēhea te tuku tono | How to apply: 

Click the 'I'm Interested' button and include your resume and cover letter. Applications close at midnight, 24th March 2025. For any queries or to arrange a confidential kōrero, please email Jodie.taylor@parliament.govt.nz 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. 

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.