Client Services Coordinator

Who We Are

Located in the picturesque hinterland of the Sunshine Coast, Palladium Private is an 18-bed residential retreat delivering holistic, trauma informed programs for people experiencing a range of mental health conditions. Our passion is providing a high standard of service and expertise with dignity, non-judgement, and compassion.

In operation for more than 20 year, we have a deep connection to health, healing and our purpose. As a business that values compassion, connection and tranquillity, we strive for all visitors to leave with a stronger sense of peace in their lives. Our team is passionate about providing personal and inclusive care to all, with excellence being a natural part of our fabric.

The Role

As our Client Services Coordinator, you will be the first touchpoint for our clients, ensuring they feel supported and confident as they embark on their transformative journey. Your warmth, organisational skills, and passion for helping others will set the tone for their experience at Palladium Private.

What You’ll Do

• Be the Welcoming Voice: Conduct pre-arrival calls that inspire confidence and ease for our clients.
• Shape Client Journeys: Lead orientations that clarify program expectations and address individual needs.
• Build Connections: Collaborate with the Intake and on-site teams to ensure seamless client transitions.
• Support Holistic Care: Address operational concerns and assist in occasional group sessions to enhance the client experience.
• Stay Dynamic: Enjoy variety in your day, from 10am-6pm shifts to handling diverse client and team interactions.

What You Bring

• A natural ability to connect with people and build trust quickly.
• Compassion, resilience, and professionalism in supporting individuals facing mental health or addiction challenges.
• Strong organizational skills to juggle priorities with enthusiasm and efficiency.
• Tech-savvy skills to manage communications and administrative tasks.
• A genuine alignment with Palladium Private’s values of excellence, dignity, and care.

The Essentials

• Experience in customer service or administration roles (essential).
• Exposure to mental health or AOD settings (highly desirable).
• Cert IV in AOD, Mental Health, or Community Services (preferred).
• Current CPR and First Aid certifications, valid Driver’s License, and Police Check.

What We Offer

• A meaningful role within a team committed to making a difference in people’s lives.
• A picturesque work setting, promoting personal and professional wellbeing.
• Opportunities for ongoing development and training.
• A compassionate, supportive workplace culture.

How to Apply

Submit your up-to-date resume and a cover letter (max. 1 page) explaining your interest in the role and why you’re the perfect fit for Palladium Private.

We’re committed to ensuring a positive candidate experience and will acknowledge all applications, providing timely updates on your application status

Palladium Private respects and honours Aboriginal and Torres Strait Islander Elders past, present and emerging. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.