Head of Commercial, Sales & Customer - IntermodalFlexible

Head of Commercial, Sales & Customer - Intermodal 

• Lead and enhance commercial capability to grow market share, create new revenue opportunities and deliver superior service to our customers 
• Strengthen Pacific National’s competitive advantage 
• Leadership and management of customer contracting  
• Leader of commercial innovation in a changing and developing environment 
• Role can be based in Sydney, Melbourne or Brisbane  

About us 

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running.  

Our Intermodal business is Australia’s leading provider of long-distance rail transport services for containerised freight. 

About the role  

We are looking for an experienced commercial leader who is passionate about driving customer-centric solutions and fostering strategic market growth. This is an exciting leadership opportunity for a results-driven professional to step into the role of Head of Commercial, Sales & Customer- Intermodal. 

In this pivotal role, you will be responsible for shaping the future of our commercial capabilities, enhancing our competitive edge, and delivering exceptional value to our customers in the Intermodal business. 

Some of your key responsibilities will include: 

• Designing, Structuring & Pricing Solutions: Leverage your deep understanding of customer needs and business requirements to create, price, and structure competitive solutions. 
• Negotiating and Closing the Deal - Develop & Lead effective negotiation strategies, ensuring accurate pricing and terms. 
• Market Intelligence: Assessing market gaps, identifying new opportunities and policies that may impact the business and its customers. 
• Product Management: Driving the development and management of a portfolio of products and services to optimise financial performance. 
• Financial Management: Overseeing the financial performance of the Intermodal product portfolio. 
• Customer Engagement & Relationship Management: Cultivating strong relationships with key customers, delivering tailored solutions that enhance satisfaction and retention. 
• Leadership & Stakeholder Influence: Lead and develop a high-performing commercial and sales team, fostering a culture of accountability, collaboration, and innovation 

To be successful in this role you will be able to demonstrate: 

• Proven experience in a senior commercial role, ideally within the Intermodal or transportation industry.  
• Strong expertise in pricing, contract negotiations, and solution design.  
• In-depth knowledge of market trends, customer needs, and financial management.  
• Demonstrated leadership experience in managing teams, with a focus on accountability, collaboration, innovation and the ability to drive change 
• Exceptional negotiation, communication, and relationship management skills.  
• Ability to work with cross-functional teams and influence key stakeholders at all levels. 

Why Join Us? 

At Pacific National, we offer the opportunity to be part of an industry leader, where innovation, collaboration, and customer-centricity are at the heart of everything we do. In this role, you will have the chance to shape the strategic direction of our commercial, sales, and customer operations, driving real impact across the business. 

If you are a strategic, results-oriented leader with a passion for delivering exceptional customer solutions, we want to hear from you! 

Apply Today! 

Please submit your resume and a cover letter outlining your relevant experience and why you’re the perfect fit for this exciting opportunity. 

Visit our careers page to learn more, including information on all our benefits! www.pacificnational.com.au/careers. 

Proud WORK180 Endorsed Employer for women, visit our Pacific National | WORK180 Endorsed Employer to find out more! 

Do you need reasonable adjustments during the recruitment process? 

If you need an adjustment in the recruitment process, please outline at the time of your application. 

Applications Close – Tuesday 1 April 2025 

Acknowledgement of Country 

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.