Superintendent Coal QLD North

Superintendent – Queensland North Coal

• Opportunity can be based at our Bowen, Coppabella, Nebo or Sarina depots.
• Lead, coordinate and manage operational activities and help us deliver what matters!
• Monday to Friday day shift roster (potential to change in the future)

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running.

About the Role

Reporting into the Regional Manager, you will be accountable for leading, coordinating and managing operational activities by initiating and implementing medium to long term operational processes, plans and systems which result in a planned, controlled, proactive approach to our operations requirements. In addition, you will lead the Trainers and oversee training activities in the region

In this role you will concentrate on bringing a commercially focused approach to enable Depot led teams to ‘Safely deliver the customer service plan’, while meeting key business objectivities!

Accountabilities include however are not limited to:

• Provide oversight, advice and guidance for operations in a way which ensures that the agreed standard of safety, revenue, earnings, customer service and operational performance targets are achieved, accurately measured and reported on, in line with overall business objectives.
• Identify, develop and implement, productivity, safety and cost improvement opportunities for the utilisation of Pacific National assets in order to optimise return on investment whilst continuing to deliver high quality customer service.
• DSP or equivalent driver compliance management.
• Oversight of Train Crew Development (Train Crew Development Specialist) training plans/roster and supporting the Regional Manager manage Depot Supervisor Rosters and resources.
• Manage the day-to-day customer interactions and relationships, ensuring regular updates are provided as agreed between parties.
• Demonstrate clear, effective leadership in all aspects of safety by proactively communicating and enforcing safety values resulting in increased hazard/risk awareness, personal accountability and preventative behaviours throughout the workforce.
• Management and coordination of WH&S and WIF (ERC) committees.
• Manage incident investigations ensuring they are completed in a timely manner, root causes are identified and implemented in a timely manner.
• Manage Trainee programs and New Starters to ensure plans are executed efficiently, effectively and in a structured manner.

About You

To excel in this position, you will bring a strong commitment to compliance, safety, and a proven ability to lead teams in achieving our objectives. You will be a strategic, commercial and conceptual thinker, with analytical and process driven mindset.

The ideal candidate will possess the following skills and experience:

• Demonstrated experience in a business, logistics or management stream.
• Demonstrated experience in leading and developing successful teams.
• Confidence in relationship building and possess the personality to influence others to provide information and to make things happen in the fact of resistance or lack of knowledge.
• Highly developed interpersonal skills, with the proven ability to build and maintain effective relationships and communicate with a diverse range of people internally and externally.
• Well-developed capability to operate at a senior level, engaging and influencing with their peers.
• Qualifications in logistics, supply chain or process improvement management disciplines is desirable.
• Certificate IV in Frontline Management, qualifications in leadership or equivalent is desirable.

The benefits

We prioritise diversity and inclusion, fostering a culture where every team member is valued and can bring their authentic selves to work. When you join us, you'll have the opportunity to: 

• Pursue growth and career development 
• Access mentoring programs 
• Enjoy paid parental leave up to 14 weeks (with superannuation) after just 6 months of service 
• Access our Employee Assistance Program for confidential counselling, free for you and your eligible family members 
• Benefit from novated leasing and discounts on select health insurance, travel, retail brands, and more. 

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers. We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more! 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work. 

What our employees say about working at Pacific National: 

‘Work/Life balance is very difficult to achieve in any rail haulage business however I think Pacific National are leading the field in this regard’

Closing date

Applications close 16^th of March 2025

Next steps

Are you ready to be part of our future? Click on the 'Apply' button and follow the prompts.

Applications Close 16^th of March 2025

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.