Customer Service Specialist

About the role:

We are seeking an enthusiastic and motivated Administration officer to join our Mitchell office. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.

Your Duties: 

• Managing Incoming telephone enquiries and passing on messages as required.
• Managing bookings and rescheduling for NDIS services.
• Allocating new referrals to appropriate clinicians based on experience, location and skill set.
• Organising interpreter / AUSLAN services as required.
• Ownership of site presentation, cleanliness and events preparation.
• Completing site audits as required.
• Listening and taking appropriate action from voicemail requests
• Reviewing and forwarding Faxes as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Care about providing exceptional customer service
• Communicate effectively and appropriately
• Take pride in your work and focus on excellent quality
• Willingness to learn
• Data entry skills
• Exceptional attention to detail, organisational and time management skills
• Ability to monitor personal workload and manage own time
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

About ORS:

We are one of the largest and fastest growing family owned and operated national allied health and workplace rehabilitation providers in Australia, with a proven track record and reputation for providing high quality evidence-based, and client-centred services for over 30 years!

Due to our incredible culture, passion for excellence, stability, and gratitude for being able to see the potential and recognise the strengths of every individual it’s easy to see why our workforce has grown 1200% in 4 years and why we are the allied health services provider of choice!

For further information on ORS Group, we encourage you to visit our website to read more about our extensive services, our detailed employee profiles, video library & company values.

We also provide:

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible!
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Employee Assistance Program and internal client debriefing.
• Exclusive health and wellness program including a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave.
• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

Please 'Click Apply' for this role and attach your Resume and Covering Letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please email careers@orsgroup.com.au

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.