Student Administrator

Mō tēnei tūranga mahi | About the role:

As a Student Administrator, you will be responsible for upholding excellent customer service and delivering an exceptional student experience by ensuring that all student enrolments are processed both accurately and efficiently with a student-centric approach to all subsequent tasks. This role reports to the National Sales Manager and the Administrative Team Lead. 

Key responsibilities include: 

• Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed 
• Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner 
• Team Collaboration – work with wider sales team ensuring support where needed 
• General administration & Customer Support 
• Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately 

Ko wai koe | About you:

• Proven experience in customer service or administrative roles, preferably in the education sector. 
• A background working in airline, travel and tourism environments is highly advantageous!
• Strong attention to detail and organisational skills. 
• Excellent communication and interpersonal abilities. 
• Solution focused approach to challenges. 
• Commitment to a student-centric approach in all interactions.

Mō mātou | About us:

New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years!  

We strive for success in everything we do with the strongest integrity. We are an organisation committed to delivering services that meet the needs of Māori and Pasifika learners and their whanau. We recognize the strength that lies in diversity and the integral role it plays in achieving extraordinary outcomes & making a difference in our communities.  

To find out more about us, please visit https://www.nzschooloftourism.co.nz/  

Why work with us? 

The NZST Group prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun and focused on making a difference.  

We strive for success in everything we do with the strongest integrity. We ensure our team feels valued and informed about the direction we are heading in through in-house training days and our annual conference.  

If you are looking for a role with a wide range of challenges and variety, and you want to make a difference, then this opportunity is for you. 

To Apply: 

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.