Intake and Relationship Specialist

If you thrive on lead generation, networking, and building lasting connections, this role is for you! We're looking for a dynamic individual to drive our growth and be the face of Harbour at Home in our community.

The Role

In this exciting sales-focused role, you will take the lead in generating new client opportunities and expanding our network. You’ll connect with locals, nurture relationships, and become a trusted advisor for individuals and families navigating Home Care Packages.

As the first point of contact for potential clients and their loved ones, your high-energy and compassionate approach will help us deliver personalized care solutions.

What You'll Do:

• Take the lead in sourcing and cultivating new client opportunities to expand our reach and impact within the community.
• Follow up on all new client enquiries, nurturing each client’s journey from first contact to sign up.
• Provide tailored advice offering comprehensive information and practical guidance on their Home Care Package.
• Drive community engagement to promote our organisation with a deep understanding of our sector and key players within our community.
• Work in partnership with the operations teams including, client services, rostering and compliance teams to support the Customer Experience

What We're Looking For:

• A natural connector with a high-energy, go-getter attitude who thrives on building relationships and expanding networks.
• Proven knowledge of the aged care sector, with expertise in Home Care Packages.
• Results-driven with experience leading ethical sales processes with compassion.
• Exceptional communication and active listening skills with the ability to tailor your approach to each client’s unique needs and goals.
• The agility to excel in a fast-paced, dynamic environment with a focus on achieving business growth and client satisfaction.

Why Join Us?

Join a supportive team where care, learning, and quality service drive everything we do. Be part of a well-established, industry-leading organisation that values growth, connection, community and leads with heart.  

How to Apply

Apply now and start making a difference today! For a confidential discussion please reach out to Emma Copp - Talent Acquisition Partner on 0459 940 154.

We look forward to connecting with you.