MSP Program ManagerRemote

HOW WILL YOU IMPACT COMPANY SUCCESS

The Program Manager will have prior experience managing and supporting Managed Service Provider programs for contingent labor with deep knowledge of Vendor Management Systems and is responsible for delivering outstanding workforce solutions programs and services. The Program Manager will lead our Program Team to expand the scope and volume of the engagement as appropriate. The Incumbent oversees the development of account strategies and operational plans to deliver on Client(s) priorities and nextSource’s budgeted revenue and profit targets. The Incumbent develops and maintains brand awareness and trusted advisor status by delivering on our program promises and by sharing workforce solutions expertise and insights. With personal credibility, integrity and a passion for excellence, the Program Manager gets high marks from clients for the quality of the teams and the services delivered.

WHAT ARE YOUR KEY ACCOUNTABILITIES/TASKS

1. Deliver great client workforce solutions programs in compliance with its contract and SLAs and regularly communicate with clients building and strengthening relationships.
2. Clients’ Plans
3. Strategize, develop, recommend, and implement Clients’ Account Plans.
4. Deliver program excellence
5. Deliver operationally excellent programs. Exceed service expectations.
6. Ensure contract and legal compliance.
7. Keep track of, triage and resolve customer complaints working with program and service delivery teams.
8. Get high ratings for program delivery resulting in Client Advocates for nextSource.
9. Engage international supplier partners and manage client expectations around process, timing, complexity etc
10. Communicate regularly with Clients
11. Communicate regularly with clients to ensure that all their needs are understood and addressed.
12. Deliver accurate timely performance reporting to clients.
13. Foster Top to Top relationships with clients to solidify connections and ensure strong lines of communication and clarity of expectations and performance.
14. Illustrate and incorporate an ongoing understanding of staffing, contingent workforce, and general human resources trends and any nextSource initiatives in this area.
15. Educate clients and program teams on the dynamics of the local market, labor, and workforce management.
16. Serve as a liaison between client stakeholders, nextSource senior management team, payroll, billing, technology, human resources, customer engagement/service excellence and sales
17. Set, meet, and exceed revenue and profit targets for the business.
18. Manage the P&L effectively.
19. Ensure achievement of the quarterly/ annual financial objectives related to revenue and income.
20. Manage the revenue drivers of the business and ensure results achieved (e.g., Fill rates).
21. Manage the cost side of the business (e.g. system costs, operating expenses).
22. Strengthen and grow the business
23. Build business with current clients by increasing fill rates and decreasing on-boarding times.
24. Expand –in conjunction with the clients ---program scope. Meet annual revenue targets.
25. Build relationships with key decision makers within nextSource and client enterprise.
26. Identify new decision-makers/client contacts and enlist them as nextSource supporters.
27. Present workforce solution recommendation incorporating nextSource best practices and leading industry trends to meet and exceed the clients-specific objectives.
28. Work to ensure high adoption of programs and minimal change management issues.
29. Maintain strong relationships with the Supplier and Contingent Worker Community
30. Suppliers
31. Work with suppliers on effective sourcing solutions for clients.
32. Promote a collaborative and favorable working relationship with the Supplier Community.
33. Evaluate and optimize Suppliers for the account---partnering with the Director, Supplier Partnerships-- and make change recommendations.
34. Serve as a liaison between the client stakeholders, nextSource senior management team, nextSource SPO to ensure appropriate adoption, results and quality are enforced.
35. Contingent Workers
36. Serve as first point of escalation to deal with serious Employee Relations matters involving the customer and /or Contingent Worker. Manage any problem escalation.
37. Develop and analyze reports, track, and report on performance. Isolate and solve problems.
38. Analyze financial and operational reports to Isolate issues & solve problems.
39. Identify and request new reports to support the business
40. Distribute appropriate reports to the Clients
41. Manage a high-performance team motivated and engaged to excel and deliver great results
42. Select and develop high quality team members
43. Select team members aligned with our values and culture (and that of clients) to deliver excellence through individual and team effort.
44. Model a professional environment with high standards of ethics, efficiency and customer satisfaction.
45. Orient, train, set goals with, evaluate and develop staff.
46. Establish and follow through on team member development plans.
47. Communicate –regularly with team members – reviewing progress against goals, coaching and counselling them to top performance
48. Set goals and meet regularly with team members to review progress and remove roadblocks confronted.
49. Identify opportunities for development and performance improvement and recognize achievement.
50. Take appropriate action—in conjunction with HR--- when someone is not meeting job requirements.
51. Manage an operationally efficient and effective workplace
52. Focus on continuous improvement and opportunities to deliver more efficiently and effectively.
53. Ensure SOPs are well documented.
54. Represent needs of the Clients to Program Teams and to all service areas to improve/enhance performance.
55. Keep abreast of workforce management solutions and human resources industries happenings. Be up to date on company policy and legal requirements related to our work
56. Know your business and its requirements.
57. Be able to speak authoritatively on the topics.
58. Be in compliance with company policy and the law.

Perform other tasks / projects as from time to time assigned.

WHAT YOU WILL BRING HERE

• Bachelor’s degree in Business, HR or Psychology or a related field or equivalent business experience
• 5-7 years of workforce management solutions experience (Managed Service Provider programs for contingent labor and Vendor Management system experience is required), with a portion of that time in a Program Manager/ Operations Manager or similar management position within the Contingent Workforce MSP space.

DESIRED TECHNICAL SKILLS AND KNOWLEDGE

• Expertise with Vendor Management System Technology (e.g., Fieldglass, Coupa, Beeline, VNDLY is mandatory
• Expert working knowledge of MS Office applications (Word, PowerPoint, Excel), email and Internet applications
• Up to date, expert knowledge of the industry, and its product and offerings

DESIRED SOFT SKILLS AND COMPETENCIES

• Strong leader with high Emotional Maturity
• Customer Client Focus with excellent client facing skills and professional presence
• Strong execution skills
• Solid problem-solving and analysis skills
• Collaboration skills
• Strong verbal and written communication skills
• Change Agent --- Continuous Improvement

What We Provide You

• Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
• Health Savings Account (Optum)
• Company provided Basic Life and Accidental Death and Dismemberment Insurance (CIGNA)
• Voluntary Short and Long Term Disability (CIGNA)
• Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)
• Company-provided Employee Assistance Program (EAP)
• Commuter Benefits
• 401K Plan
• No maximum cap on PTO, take leave when needed.
• Paid Holidays, and Floating Holidays each year
• Paid Parental leave

The salary at hire is expected to be between $70K - $85K per year. Performance-based variable compensation may be provided as part of the compensation package.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.