Are we right for you?
We set the bar higher by bringing our unique talent and points of view to the table every day, we value diversity in talent as well as in thought, it helps us achieve our goals. We are curious and comfortable with change and are willing to take risks to be the partner and employer of choice. Most importantly, with everything we do, we put our clients and workforce first.
How You Will Impact Company Success
The Program Director directs a large strategic program or leads one or more Program Managers and their teams in their delivery of outstanding workforce solutions programs and services to assigned client(s) and for expanding the scope and volume of the engagement. The Program Director serves as a key partner of the VP Client Services participating in strategy development and operating and financial plans for the Vertical as well as in developing budgets and financial plans for assigned clients. The Incumbent may represent the VP Client Services with the client executive sponsor and or others as appropriate.
The Program Director oversees the development of account strategies and operational plans to deliver on Client(s) priorities and nextSource’s budgeted revenue and profit targets. The Incumbent develops and maintains brand awareness and trusted advisor status by delivering on our program promises and by sharing workforce solutions expertise and insights. With personal credibility, integrity and a passion for excellence, the Program Director gets high marks from clients for the quality of the teams and the services delivered. The Program Director will have experience in Workforce Solutions with knowledge and experience of relevant service lines which include MSP management, Staff Augmentation, SOW Management, IC/Freelance Engagement and Compliance.
What Are Your Key Accountabilities / Tasks
1. Perform work in support of the VP Client Services.
- Represent the VP Client Services in executive sponsor and other meetings
- Participate in sales calls and or new client meetings
- Participate in developing strategies and operating and financial plans for the Vertical
- Develop budgets and financial plans for assigned clients.
- Represent the VP Client Services with the client executive sponsor and or others as appropriate.
- Train, mentor, guide new Program Managers, as requested, in their work
2. Oversee the delivery of a great client workforce solutions program in compliance with its contract and SLAs and regularly communicate with client building and strengthening relationships.
Client Plan(s)
- Strategize, develop, recommend and implement Client Plan (s).
Deliver program excellence
- Deliver an operationally excellent program. Meet service expectations.
- Ensure contract and legal compliance.
- Keep track of, triage and resolve customer complaints working with program and service delivery teams.
- Get high ratings for program delivery resulting in Client Advocates for nextSource.
Communicate regularly with Client
- Communicate regularly with clients to ensure that all of their needs are understood and addressed.
- Deliver accurate timely performance reporting to a Client.
- Foster Top to Top relationships with clients to solidify connections and ensure strong lines of communication and clarity of expectations and performance.
- Illustrate and incorporate an ongoing understanding of staffing, contingent workforce and general human resources trends and any nextSource initiatives in this area.
- Educate client and program teams on the dynamics of the local market, labor and workforce management.
- Serve as a liaison between the client stakeholders, nextSource senior management team, payroll, billing, technology, human resources and sales
3. Set, meet and exceed revenue and profit targets for assigned clients working with Program Managers.
- Counsel with Program Managers regarding opportunities to meet and exceed targets.
- Manage the P&L effectively.
- Ensure achievement of the quarterly/ annual financial objectives related to revenue and income.
- Manage the revenue drivers of the business and ensure results achieved (e.g. Fill rates).
- Manage the cost side of the business (e.g. system costs, operating expenses).
4. Strengthen and grow the business
- Oversee building business with current clients by increasing fill rates and increasing program scope.
- Build relationships with key decision makers, including Executive Sponsors, within the client enterprise and at nextSource.
- Present workforce solution recommendation incorporating nextSource best practices and leading industry trends to meet and exceed the client-specific objectives.
- Work to ensure high adoption of programs and minimal change management issues.
5. Maintain strong relationships with the Supplier Community.
- Promote a collaborative and favorable working relationship with the Supplier Community.
- Serve as a liaison between the client stakeholders, nextSource senior management team, nextSource SPO to ensure appropriate adoption, results and quality are enforced.
6. Develop and analyze reports, track and report on performance. Isolate and solve problem
- Analyze financial and operational reports to Isolate issues & solve problems.
- Identify and request new reports to support the business
7. Manage a high-performance team motivated and engaged to excel and deliver great results
Select and develop high quality team members
- Select team members aligned with our values and culture (and that of clients) to deliver excellence through individual and team effort.
- Model a professional environment with high standards of ethics, efficiency and customer satisfaction.
- Orient, train, set goals with, evaluate and develop staff.
- Establish and follow through on team member development plans.
Communicate –regularly with team members – reviewing progress against goals, coaching and counselling them to top performance
- Set goals and meet regularly with team members to review progress and remove roadblocks confronted.
- Identify opportunities for development and performance improvement and recognize achievement.
- Take appropriate action—in conjunction with HR--- when someone not meeting job requirements.
8. Ensure an operationally efficient operation focused on continuous improvement
- Identify opportunities to enhance operational performance and champion the effort
- Ensure SOPs are well documented.
- Be the voice of the Client to all service areas to improve/enhance performance.
9. Keep abreast of workforce management solutions and human resources industries happenings. Be up to date on company policy and legal requirements related to our work
- Be considered “expert” in the workforce solutions space
- Be in compliance with company policy and the law.
What You Will Bring Here
- Bachelor’s degree in Business, HR or Psychology or a related field or equivalent business experience
- Plus 10-12 years workforce management solutions experience (MSP and VMS) with a minimum of 3 years in Program Management
Desired Technical Skills and Knowledge
- Expertise with VMS Technology
- Expert working knowledge of MS Office applications (Word, PowerPoint, Excel), email and Internet applications
- Up to date, expert knowledge of the industry, and its product and offerings including, MSP/VMS Management, Staff Augmentation, Statement of Work (managed in a Vendor Management System, IC/Freelance Management, Compliance and Engagement
Desired Soft Skills
- Highly skilled leader and High Emotional Maturity
- Strong execution skill
- Collaboration Skill
- Change Agent
- Customer / Client Champion
- High level of verbal and written communication skill
- Solid problem-solving and analysis skill
The salary at hire is expected to be between $110 - $150K per year. Performance-based variable compensation may be provided as part of the compensation package.
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.