Customer Care Representative

Kickstart Your Finance Career with MyState

About Us:

Welcome to MyState! You might know us as Tasmania’s local bank, but we’re more than that. Our group includes TPT Wealth, and we’re on a journey of growth—now employing over 350 people and offering products and services across Australia. It’s an exciting time to join us as we expand beyond Tassie and make a real impact in the lives of our customers.

We’re passionate about doing things differently and creating meaningful experiences for our customers. If you’re ready to be part of something special, read on!

The Opportunity:

We’re looking for talented Customer Care Representatives to join our next onboarding group. Our Customer Care Team helps customers with their everyday banking queries over the phone.

Whether you’re interested in Full-Time or Part-Time work, we’d love to chat with you about what suits you best.

This role offers a competitive salary of $60,239.00 (Full-Time) plus super, and the chance to grow your career with us!

What You’ll Do:

As a Customer Care Representative, your role goes beyond answering phone calls—you’ll be a trusted guide for our customers as they navigate their banking needs. Whether it’s processing transactions or resolving queries, your goal is to make every interaction a positive experience.

At MyState, we’re all about team culture and personal development. You’ll thrive in a collaborative environment where sharing ideas and solving problems together is part of everyday life. Plus, we offer plenty of career development opportunities to help you grow, whether within Customer Care or further into the world of finance.

Why You’ll Love Working Here:

•Supportive Team Environment: From friendly competitions and team events to daily interactions in our open workspace, we foster a culture of teamwork.

•Career Growth: We’re serious about helping you succeed. Our career growth initiatives provide you with the tools and opportunities to build a lasting career.

•Learning: We invest in your learning, you can use LinkedIn Learning to grow your knowledge in any area you are interested in.

What We’re Looking For:

•Excellent Communication Skills: You love interacting with people and know how to make customers feel valued.

•Customer Service Experience: Whether it’s previous experience in retail, hospitality, or another customer-facing role, we’re eager to see how you can bring that to MyState.

•Positive Attitude and Collaboration: You’re a team player with a can-do approach, ready to grow and learn.

In return, we offer face-to-face training and genuine career growth opportunities—your success is our success!

Ready to Join Us?

Don’t miss your chance to make a real impact in the financial services industry! Apply by November 24th 2024, to be part of our upcoming intake. We review applications as they come in, so don’t wait—apply today!

For more information or to request a position description, please contact us at talent@MyState.com.au.

Employment with MyState is subject to a Bankruptcy, Police, and Credit check to ensure your suitability for the finance sector. MyState Limited is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.