Casual Frontline Service Officer - Library Officer

MRAEL are currently seeking a Casual Frontline Service Officer - Library Assistant to join Isaac Regional Council in Moranbah.

Reporting to the community hubs area leader, the Frontline Service Officers are responsible for providing efficient and courteous services to the community through the delivery of customer and library focused functions through Council’s Community Hubs across the Isaac region.

We are seeking a highly motivated and customer service driven individual to contribute to the daily operions of the Library.

Location:

Moranbah, QLD

About the position?

Casual Frontline Service Officers deliver high level frontline customer service and library functions to the community including, but not limited to:

• Effective and courteous face-to-face customer service
• Responsive management of inbound contact centre phone enquiries
• Interpret and action customer/community requests and channel to relevant departments
• Accurate processing and receipting of Council and third-party payments and documentation
• Accurate end of day balancing of registers and floats
• Facilitate internal and external facility bookings for Council
• Undertake library resource loans, reference queries, and library management system circulation processes

What is on offer?

• $38.47 - $42.23 per hour (Stream A, Level 2-3)
• Casual
• 50 hours per fortnight (must be available between 8:30am - 5pm)

Requirements

• Current Queensland Class C Drivers Licence
• Queensland working with children blue card or the ability to obtain prior to commencement
• Previous experience in customer service, library and / or related disciplines

Whats Next:

• Click I'm Interested to create your profile and upload your current Resume and Cover Letter
• The recruitment process also includes aptitude testing

MRAEL is an equal opportunity employer.