Parent Pathways Mentor - Part Time

MRAEL are proud to announce that we are expanding our services and are now offering the Parent Pathways Program! 

We have an exciting opportunity for a Parent Pathway Mentor to join the team to deliver the Parent Pathways Program. This position is based in our Mackay office for an immediate start. 

The Parent Pathways Mentor is committed to empowering parents and caregivers by providing essential support and resources, helping them create positive environments for their children.

Be a dedicated Mentor, inspiring and supporting parents of young children in achieving their work and education goals. You’ll provide tailored guidance and connect them with essential resources and opportunities

This is a Part-Time position (Monday - Friday) - 9am - 2:30pm

Key responsibilities: 

• Assist in planning, implementing, and evaluating program activities and workshops
• Support parents by addressing their needs related to parenting, child development, and community resources
• Collaborate with community partners to enhance program reach and impact
• Maintain accurate records and data related to program activities and participant outcomes
• Use a person-centered, solution-focused approach to help participants identify personal, work, and education goals
• Ensure effective and timely communication with customers and employers to deliver post placement care, ensuring employment continues and outcome milestones are reached
• Gather evidence to meet administration requirements and submit claims on time
• Complete risk assessments and take timely and effective actions to mitigate risks
• Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence and attempts to contact

Key Selection Criteria:

To be successful in this role, you will ideally bring the following skills and experience:

• Exceptional customer service and interpersonal skills, able to demonstrate empathy with accountability
• An astute motivator, with the ability to foster genuine and positive relationships with others.
• Strong problem-solving skills and initiative – able to find solutions and understands the key contract levers that are important in getting people into jobs.
• Exceptional ability to develop and maintain employer relationships and determine key decision makers.
• Experience in target based and fast paced environments.
• A motivated self-starter that can work autonomously to reach targets.
• Excellent oral and written communication skills and able to adapt style to suit audience.
• Be flexible and capable of managing competing demands in a fast-paced and changing environment 
• Able work effective and collaboratively in a remote team.
• Knowledge and application of job active and/or Workforce Australia License Deed and guidelines desirable but not essential 
• High level of resilience and ability to remain calm and keep a positive attitude when responding to a range of situations.
• High level of computer literacy
• Demonstrated experience in similar role 

About us:

Our purpose is to enable and support people and businesses to realise their potential through opportunities for quality education, training , employment and support services. 

Through our diverse range of service capabilities, MRAEL consistently strives to contribute to the sustainable development of a skilled workforce for the future by creating additional education, training and employment opportunities for the communities in which we operate, as well as delivering community-based support services.

What MRAEL offers you:

• Professional development and career growth opportunities
• Access to our Employee Assistance & Wellbeing Program which includes a holistic range of offerings including: confidential counselling and financial, nutrition and legal support services
• Opportunities to participate in the IntoWork Wellness Channel that offers regular sessions on supporting your mental, physical and financial wellbeing
• 13 weeks long service leave
• Milestone staff anniversary bonuses and rewards

MRAEL is an equal opportunity employer. We aim to provide a rewarding environment for all employees and strive to be unique in the benefits provided. 

Does this sound like you? 

If this sounds like you and if you’re looking to take the next step in growing your career in an organisation that values its people and developing a vibrant workforce and culture, then we would like to hear from you!

Applicants must be eligible to work in Australia. It is a requirement of the position that the successful applicant undertake a National Police Check & Working with Children Check prior to appointment.