Expressions of Interest: Fraud & Scams Officer

We are looking for expressions of interest from dedicated individuals who may be interested in an opportunity to join our Fraud & Scams department as Customer Service Consultants. 

Location: Parramatta 

Abou the Role: Provide service to customers experiencing suspicious or fraudulent activity on their banking products and respond to fraud detection system alerts. This role requires multitasking and may involve various shifts. Fraud & Scam Operations supports customers 24/7, 365 days a year. 

Key Responsibilities: 

• Handle inbound and outbound calls related to various types of fraud and disputes. 
• Monitor transactional alerts for fraud and scam activity. 
• Create and manage fraud case files. 
• Refund and recover funds. 
• Liaise with internal and external customers regarding fraud enquiries. 
• Report fraudulent customers to Equifax and card schemes. 
• Ensure compliance with scheme rules and regulations. 

Expertise Required: 

• Experience in customer service. 
• Strong communication and interpersonal skills. 
• Operational experience with sensitive customer matters. 
• Strong work ethic and time management. 
• Ability to meet targets and benchmarks. 
• Intermediate computer skills. 

 Submit your expression of interest if you are passionate about delivering exceptional customer service and protecting customers from fraudulent activities.