Technical Specialist, Mine ControlHybrid

Technical Specialist, Mine Control

Oversee implementation projects. Train customers & provide technical support. BETA test new products. Assist with product demonstrations & events.

About Us

Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

What We Offer 

An established global business, that is growing fast, with great benefits:

• A salary range of $65,000 to $80,000 USD depending on candidate experience
• 401k matching at 9%
• Health cover, including allowances for family and wellness expenses
• 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
• Opportunities for professional development and progression
• A team-first culture and the chance to work within the mining technology sector

About The Opportunity 

As the Technical Specialist, based out of our Denver office, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Technical Services Manager, Mine Control, your key responsibilities will include:

• Assisting with Micromine Pitram implementations across the Americas, as well as globally when required.
• Providing telephone, email, and face-to-face support for licence holders.
• Conducting training with clients and in-house staff (in-person and online).
• Ensuring enhancement requests, bugs, and development issues are raised and resolved.
• BETA testing new versions and products to check improved functionality.
• Supporting the Sales team during technical demonstrations, trade shows, and other events.

About You

You will have proven experience within help desk, technical support or technical training positions.

Other key skills, experience, and qualifications:

• A tertiary qualification in either Information Technology, Computer Science, Mining Engineering, Geology, or a related discipline
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• 2-3 years of experience in a helpdesk/technical support position
• You have experience conducting trainings 
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 25-30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.