Operations Interface Specialist

Manage the delivery of Ground Transport and projects from design to delivery

We currently have an exciting new opportunity for a dynamic and experienced Operations Interface Specialist to join our Ground Transport team.

The purpose of the role is to provide the operational project interface across all Landside facilities and specified Terminal projects including Capital Projects. The Operations Interface Specialist is responsible for the design, development & delivery of business improvements across all partner government agencies (PGA) projects including innovative product development, infrastructure projects, process & systems improvements and service enhancements.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

Business & Product Improvements

• Develop & deliver business improvements across the Ground Transport operations including processes, systems, people and infrastructure projects from inception, business case development, funding & approvals to delivery and go live ensuring operational readiness and airport transition (ORAT) activities successfully completed.

 Project Interface

• Manage the delivery of Ground Transport and other BU projects from design to delivery & go live to enhance the customer experience and minimise risks to safe, efficient, and compliant operations. Ensure appropriate stakeholder engagement & sign offs and meet cost effective operational requirements with cost effective solutions. 

Operational Readiness

• Manage the consistent delivery of ORAT for Ground Transport in relation customer impact, readiness, cost, compliance, and efficient operations across the precinct.

Reputational Management & Risk Mitigation

• Manage the operational readiness interface of Ground Transport and other BU projects as the Operations SME across the Landside precinct. Ensure compliance and risk mitigation perspective ensuring mitigation through design, construction, delivery and ORAT with appropriate stakeholder engagement and sign off.

Stakeholder Management

• Ensure the effective delivery of stakeholder management and communications strategy for relevant Ground Transport projects

Policies & Processes

• Ensure that the development and implementation of construction projects, process and operational improvement initiatives are supported by appropriate policy and procedures to maximise their impact for the customer, meet operational/compliance and asset management requirements and deliver cost efficiency on an ongoing basis.

The successful candidate will have:

• Good knowledge and experience within an airport operations or customer/operations delivery
• Frontline experience recommended in supporting the development of the right solutions and operating models
• Stakeholder management skills - internal and external.
• Experience in designing functional work areas
• A background in working on large scale projects from initiation to completion
• Project coordination experience
• Past experience in coordinator/advisor type role

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Access to airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives
• Employee Assistance Program (EAP)
• Career and professional development
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.