Technology, Head of Planning & Demand

Join Melbourne Airport as the Head of Demand and Planning for Technology, where you'll drive strategic demand management, capacity planning, and resource optimisation to support innovation and operational excellence in a fast-paced, mission-critical environment.

As the Head of Demand and Planning for Technology, you will be a strategic leader responsible for shaping and executing comprehensive demand management, capacity planning, and resource optimisation strategies within Melbourne Airport’s technology function. This pivotal role will ensure that technology resources are effectively aligned with business objectives, enabling us to achieve operational excellence and sustainable growth through advanced planning methodologies.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Discover how Melbourne Airport is thinking big with exciting projects like the third Runway, state-of-the-art terminals, and thriving business park developments —watch our video to see the future take flight: https://youtu.be/Sjn21l0hz1Q

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• Develop and implement a demand management and capacity planning framework aligned with business goals and industry best practices.
• Lead the processes for identifying, prioritising, and capturing technology demands, ensuring alignment with strategic priorities and operational requirements.
• Design capacity models to forecast technology resource needs, track utilisation, and identify optimisation opportunities.
• Implement frameworks to maximise efficiency in technology investments and drive continuous improvement in resource management.
• Work closely with PMO leadership to optimise resource allocation across strategic and operational portfolios.
• Build and lead a high-performing team of planning specialists, fostering a data-driven, collaborative culture focused on continuous improvement.
• Oversee the financial planning for technology investments, partnering with finance to ensure budgets align with technology resource needs and priorities.

Key Qualifications & Experience:

• Established senior leadership experience in compex technology environments.
• Strong expertise in demand management, capacity planning, or resource management roles.
• Proven experience in leading technology planning functions, building forecasting models, and implementing planning tools.
• Extensive background in technology delivery, operations, or strategic planning.
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, Supply Chain Management, or related fields.
• MBA or advanced degree in Technology Management, Operations, or Analytics (beneficial).
• Professional certifications in resource management, strategic planning, or demand forecasting (e.g., CPIM, PMP) are advantageous.

Key Skills & Attributes:

• Exceptional leadership and team management capabilities, with a focus on building a high-performance culture.
• Strong strategic thinking and ability to translate business objectives into actionable technology plans.
• Expertise in forecasting, resource optimisation, and financial planning within a technology context.
• Excellent communication and stakeholder management skills, with the ability to engage with senior leadership and cross-functional teams.
• A deep understanding of the unique challenges of working in a highly regulated, mission-critical environment.

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.