Valet Concierge

Join our dynamic team at Melbourne Airport as a Valet Concierge and embark on a journey of providing unparalleled customer service in a premium setting.

As a Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome, providing professional valet services, and offering expert knowledge of the airport precinct to enhance their stay. You'll play a pivotal role in creating memorable experiences for our customers, whether it's through face-to-face interactions, phone assistance, or through providing support to the Online Concierge Team. Join us and be a part of shaping the future of premium airport services!

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Our commitment to diversity and inclusion extends to our employee benefits package, which includes flexible work arrangements, leave policies that provide equal opportunity to all our employees (e.g. 14 weeks paid parental leave for all carers), discounted onsite childcare, wellness days and much more.

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• First point of contact for customers providing a high level of service in greeting and welcoming customers whilst offering them a professional valet services.
• Attend to customer needs by ensuring a positive and memorable experience is provided.
• Provide high level knowledge of the airport precinct to answer customers queries regarding airport amenities and other available services.
• Collect and accurately label keys belonging to customers to ensure efficient and effective return of vehicle.
• afely parking and retrieval of customer vehicles.
• Organise and file paperwork relating to customers vehicles and daily transactions.
• Ensure all company policies and procedures are adhered to.
• Assist and provide support to the Online Concierge Team with customer service and administrative tasks as required or as directed by the site supervisor / manager. 

The successful candidate will have:

• Previous customer experience 
• A genuine passion for providing excellent customer service and customer first attitude
• Full manual VIC Drivers Licence and a clean driving record
• Strong interpersonal and communication skills
• Team focused and flexible
• Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information.
• Ability to multitask and tend to several customers at once.
• Experience driving vehicles with both manual and automatic transmission.
• Strong organisational skills and attention to detail.
• Excellent computer literacy 
• Immaculate personal presentation
• Flexibility to work a 24-hours rotating roster including evenings, weekends and public holidays
• All successful candidates will be required to complete a medical assessment and need to be comfortable to walk up to 10,000 steps per shift and feel at ease on their feet for up to 8 hours.

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position. 

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Access to airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives
• Employee Assistance Program (EAP)
• Career and professional development
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.