Product Manager Aviation Systems (Traveller Facilitation)

We currently have an exciting new opportunity for a dynamic and experienced Product Manager Aviation Systems to join our Aviation Systems team.

The Product Manager Aviation Systems is responsible for the design, development & delivery of business improvements across all Aviation Systems projects. The role will drive the aviation systems delivery roadmap across airport operations and traveller technology that support our airline partners and frontline team members. As the representative of the aviation business unit, you will lead engagement and build strong partnerships with both internal and external customers. You will work with Technology Business Partners, Infrastructure Program Managers, Project Managers and Consultants from initiation through to delivery. You will champion the traveller experience and operational outcomes to ensure the right solution is delivered at the right time to meet today and future business needs

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Discover how Melbourne Airport is thinking big with exciting projects like the third Runway, state-of-the-art terminals, and thriving business park developments —watch our video to see the future take flight: https://youtu.be/Sjn21l0hz1Q

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• Develop & deliver business improvements across the Aviation business unit including process, people, system, and infrastructure projects throughout the project delivery lifecycle.
• Constructively challenge the way things are done and develop strategies to continuously improve.
• Develop a full understanding of future industry trends and technology developments that will improve operational performance and uplift customer experience.
• Management of the aviation system product roadmap to enables business outcomes to be met.
• Support contract management activities with key aviation technology vendors.

Project Interface

• Manage the delivery of Aviation Capital Projects (key focus on system and technology solutions) from design to delivery & go live to enhance the traveller and operator experience.
• Ensure appropriate stakeholder engagement & sign off is achieved to deliver to meet cost effective and operationally suitable requirements.

Operational Readiness

• Lead the consistent development and delivery of ORAT (Operational Readiness Activation and Transition) for aviation sponsored technology projects.
• Manage the effective transition of systems initiative into live operational environments and successful handover completion to operating teams.

Reputational Management & Risk Management Accountability

• Ensure compliance and risk mitigation are completed through design, development, construction, delivery and ORAT project phases with appropriate stakeholder engagement and sign off.

Stakeholder Management

• Deliver the stakeholder management and communications strategy for relevant Aviation technology projects and go live of systems.
• Build and maintain strong partnerships with both internal and external stakeholder groups.

Policy and Process

• Ensure that the development and implementation of technology projects, process and operational improvement initiatives are supported by appropriate policy and procedures to maximise their impact for the customer, meet
• Operational/compliance and asset management requirements and deliver cost efficiency on an ongoing basis.

The successful candidate will have:

• A high level of initiative and flexibility with a proven ability to work independently and collaboratively.
• Proven ability to partner with and influence stakeholders to meet Melbourne Airport and airline customer business objectives
• Strong knowledge and experience within the Aviation industry with a focus on airport operations or airline customer/operations, delivery and strategy
• Good understanding and demonstratable experience in passenger facilitation technology and/or airport operational systems
• Ability to learn new systems quickly and in depth
• Background in recognising opportunities for continuous improvement and developing implementation plans
• Experience in developing system-based requirements/solutions to drive the right outcome
• Experience in designing functional workflows and project delivery
• Strong interpersonal skills with the ability to influence and negotiate with stakeholders at all levels
• Technical experience in Airline Reservation and Ticketing Systems, Common Use Airport Equipment Systems is a plus
• Aviation operational knowledge and experience to support the design of end state processes, policies and procedures. ·
• Experience in management of operational and traveller technology roadmaps.
• Project design and delivery experience.
• Advanced experience in developing functional use cases.
• Proficient in understanding system and integration architecture.
• Excellent written skills and narrative building ability.
• Strong verbal engagement skills and experience in delivering to varied stakeholders (internal, external, peer, executive).
• Proficient problem-solving abilities across a variety of scenarios and work environments
• Project change management delivery experience
• Advanced skillset to support design and shaping of process and polices
• Process mapping ability and experience
• Able to develop an understanding of impacts of a commercial contract with airline or stakeholder
• Drive improvements in performance from our supporting vendors to deliver excellence and meet product performance expectations

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.