Ward Clerk

This position demands excellent communication skills, ensuring that information is conveyed in a polite and professional manner while displaying empathy and understanding in customer service interactions. Maintaining strict confidentiality and privacy is crucial in this role. While collaborating with both the administration and clinical management teams, the position also requires strong organizational and motivational abilities, as the role often involves working independently and managing high-pressure situations, particularly during times of high call volumes and the associated documentation tasks.

This role is either full time 40 hours per week, or part time Job share considered

The key responsibilities of the Ward Clerk include:

• Liaising with the Health Information Manager (HIM) and Clinical Coder
• Managing patient admissions and discharges at Mansfield District Hospital
• Completing daily bed returns
• Preparing documentation for theatre and midwifery bookings as needed
• Handling reception and administrative duties at the Nurse’s and Urgent Care stations
• Maintaining medical records for all admissions and Urgent Care Centre visits
• Organizing appointments for discharged patients
• Ensuring high levels of accuracy and literacy in document management and production
• Identifying system deficiencies and errors to enhance the accuracy and efficiency of health information management
• Providing compassionate and understanding care to all MDH consumers, staff, and stakeholders
• Actively participating in unit staff meetings, offering suggestions, ideas, and concerns to improve care delivery
• Continuously updating and maintaining relevant skills and knowledge to enhance professional development in the role

For further information please contact Leonie Berry : Leonie.Berry@mdh.org.au