Account Manager

About Us

​ManpowerGroup (MPG) is a world leader in innovative workforce solutions. Since 1965 we have been connecting Australians to meaningful work every day. Manpower uses our strategic advantage, knowledge, capability, and networks to uncover and nurture the best talent in the market. 

What we offer  

• Employee referral program
• Free access to expert and confidential advice, counselling and support
• Blended working environment and flexible working schedule
• A supportive and innovative culture that encourages development
• Access to study leave and internal exposure opportunities to support your continued growth and development
• Excellent parental leave
• Opportunities to give back to the community
• Paid wellness day off each quarter plus birthday leave
• Uncapped commissions

The Role

Are you a dynamic and driven professional with a passion for building strong relationships with clients? We're excited to welcome a Sydney based Account Manager to our Manpower Specialist Temporary team who will play a pivotal role in our continued success and drive growth of the Manpower convenience brand.

As an Account Manager, you will primarily focus on nurturing and expanding the relationships with our clients. You will build our footprint in the temp white collar business for our new areas of specialisation, Professional Services and Customer Service. This role will focus on Universities, Banking, Financial Services, Insurance, IT and FMCG verticals.

Reporting to the Director of Manpower Specialist, you will deliver a quality service to our clients and adhere to service level agreements and account management plans. Your main emphasis will be on understanding and meeting the needs of our clients, ensuring their satisfaction, and fostering long-term partnerships.

• Generate new revenue through a variety of business development techniques
• Delivery and implementation of account management strategies that meet the client’s expectations, in terms of service delivery, quality, responsiveness, price and customer service
• Maintain proactive relationships with our client and establish an active client call cycle to conduct service & quality reviews to monitor and improve service delivery
• Consistently meet target levels such as number of client visits, post placement client and candidate care calls and visits and candidate performance reviews
• Lead generation across ManpowerGroup
• Maintain adequate pipeline of new business to achieve budget
• Performance management of the temporary workers, and incident follow up
• Build our profile within white collar Professional Services and Customer Service areas to maximise business opportunities through effective networking
• Achievement of GP/Budget
• Maintain regular face to face contact with associates at site
• Ensure detailed job briefs are taken with the client and then source suitable administration, customer support, contracts and compliance candidates
• Carry out quality performance surveys for clients
• Produce reports as required by management

Your Background

In order to be considered for this highly lucrative role you should have:

• An excellent can-do attitude
• Demonstrated previous experience running a fast-paced temporary recruitment desk
• Currently working within a recruitment agency
• Sales and client relationship management experience
• Ability to introduce and manage innovative staffing solutions
• Demonstrated communications & presentation skills
• Persuasion & influencing skills
• Solid organisational skills
• Intermediate MS Excel & Word skills

If you love the client relationship piece and are interested to know more then apply now!