Casework Coordinator, Intensive Therapeutic Care

Looking for a job where you can make a real difference? Join the team at MacKillop and be part of something truly special! As a Casework Coordinator, you'll play a vital role in supporting vulnerable individuals, helping them thrive with dignity and support. We’re not just a workplace; we’re a community dedicated to creating positive change.

Ready to be part of a mission-driven team that values growth, respect, and teamwork? Let’s make a difference together at MacKillop Family Services!

This is a Permanent full-time position (38hrs per week) based in Grafton or Lismore (NSW) within our Intensive Therapeutic Care Program.

About the role:

The ITC Casework Coordinator provides operational leadership and ensures compliance with MacKillop’s Policies and Procedures, OOHC standards, relevant legislation and Department of Communities and Justice (DCJ) contractual requirements. The Coordinator is responsible for the delivery of high quality casework services to provide positive outcomes for children, young people and their families.

The ITC Casework Coordinator will work collaboratively with caseworkers in the provision of specialist casework such as restoration, guardianship and adoption and contribute to the enhancement of these practices by:

• Developing effective relationships with key external stakeholders to comply with the requirements of the DCJ PSP Rules and Guidelines;

• Establishing collaborative relationships with a wide range of specialist and mainstream services to improve outcomes for children, young people and their families; and

• Ensuring the Sanctuary Model is embedded in systems and practice and reflects MacKillop’s values

Key Selection Criteria:

• A bachelor’s degree in social work or equivalent, or significant work experience in a relevant field plus a qualification in Youth Work, Welfare or other related field.
• Demonstrated experiences in child protection, child welfare practice or a related field.
• A knowledge of relevant Community Service Organisations, local and State Government (DHHS) and the ability to network with these services.
• Ability to participate collaboratively and constructively within teams of peers, staff and other stakeholders, as well as initiative and effective personal judgement when working alone. 

For a full listing please view Position Description. 

Our Offer

• Attractive hourly rate based on SCHADS Award Level 7 dependent on qualification and experience.
• Salary packaging – we can help you to maximise your salary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Fitness Passport - a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Paid Training that is industry specific including Sanctuary and Cultural Awareness training.
• Employee Assistance Program- free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of Organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

Must have:

• Valid and current Driver’s Licence;
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application;
• Satisfactory Criminal History Check (paid for by MacKillop).

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

For more information, please contact: Camille Smith (Principal Practitioner) via camille.smith@mackillop.org.au