IT Support Officer - Permanent

With offices in Australia, Africa, Canada, South America and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the world.

Lycopodium is currently recruiting for an IT Support Officer to join our growing IT Department team in Perth. 

Reporting to the IT Services Manager, you will be responsible for handling Lv 1/2 type IT Support requests in a professional and timely manner whilst striving to exceed customer expectations.

The tasks you'll perform

• Work collaboratively with personnel across all business units whilst providing exceptional customer service.
• Provide IT support in person, remotely and over the phone striving to exceed customer expectations as first point of contact for technical support for all Lycopodium staff.
• Create tickets, log all helpdesk interactions and ensure follow-up actions are carried out efficiently and effectively.
• Maintain the asset register and document all changes to assets.
• Escalate helpdesk tickets requiring further technical attention and support.
• Ensure all software issued to the business is correctly licensed and managed in the software asset register.
• Help to prepare all new starter computers and replace any old assets as required, plus additional IT Support duties amongst the IT function.

The expertise you'll bring

• Cert IV or Diploma in IT (or equivalent relevant qualifications)
• 2 -3 years of experience in IT Support, preferred (Helpdesk, Service Desk or Desktop Support)
• Current working knowledge of computer software and hardware fundamental operations specifically Windows 10 and Microsoft Office/Office365.
• Current working knowledge of Active Directory & Microsoft 365 administration, Networking basics (LAN, WAN, VPN, Wi-Fi), End-user support (remote & onsite), Ticketing systems
• Knowledge and understanding of basic networking infrastructure, switches, cables, etc highly desirable.
• Well-developed written and verbal communication skills with a customer first focus.
• IT Cybersecurity best practice standards (desirable)
• Ability to troubleshoot and resolve technical issues both hardware and software.
• Attention to detail to ensure information is accurately captured and documented.

The benefits we'll provide

Lycopodium has a strong company culture focused on career progression and technical skill development. You can expect to be involved in a wide range of large projects whilst working amongst a team of highly skilled professionals.

We recognise that everyone is different and needs may change over the course of your career. That’s why we :

• Invest in our people for the long-term, building a diverse and rewarding career, mentored by the best in the industry.
• Allow our people to balance work with other commitments, like family or study, offering flexible work arrangements.
• Provide access to a benefits, rewards and recognition platform that also offers great discounts to hundreds of retailers in Australia.
• Are undertaking significant people and technology initiatives that will support the workplace of the future.

We encourage and value diversity and inclusion and welcome applications from all backgrounds regardless of gender, age, disability and ethnicity, including Aboriginal and Torres Strait Islanders.

Our commitment to equal opportunity is embodied in our values of Respect, Integrity & Diligence. They are inherent in who we are, as individuals, and collectively as a Company.

As part of our commitment to providing the best possible care and service to you the candidate, we commit to respond to every applicant.

Please submit your CV by clicking the 'Apply' button.