Loyalty - Commercial Business Partner

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day!

We are now seeking a highly skilled and analytical Loyalty - Commercial Business Partner.

This role focuses on providing insights, analysis, and recommendations that support the efficient operation and profitability of the loyalty program. The CBP (Loyalty) will work closely with the Finance, Revenue Management, Data Analytics and wider Marketing teams to ensure the program’s financial health, offering strategic financial input to drive resource allocation, enhance customer value, and improve ROI.

Key Responsibilities:

• Calculate ROI, including gross and net revenue benefits of the loyalty program.
• Establish program KPIs and continuously review the prpgrams performance against forecasts and budgets.
• Refine the commercial model to adapt to evolving business needs and market conditions.
• Analyse member benefit costs to align with budget and strategic goals.
• Identify opportunities to optimise program operating costs and improve efficiency.
• Support finance teams with reconciliation to ensure data accuracy.
• Oversee key metrics: earn/burn ratio, points expiry, and redemption rates.
• Manage points inflows/outflows, ensuring data integrity and optimal financial liabilities.
• Optimise expiry rules and breakage rates through actuarial oversight.
• Maintain competitive and financially sustainable partner pricing for points.
• Collaborate with marketing and revenue teams to design and execute financially sound campaigns.
• Develop financial models and frameworks for offers, ensuring alignment with program goals.
• Conduct competitor benchmarking and bi-annual Fair Value reviews to keep rewards competitive.

About You:

• Bachelor’s or Master’s degree in Finance, Accounting, or a related field.  
• 3+ years of professional experience in financial analysis or related roles, ideally within retail, e-commerce, or loyalty program management.  
• Advanced proficiency in Excel and financial modeling.  
• Experience with data visualisation tools (Tableau, Power BI, etc.) is preferred.  
• Strong analytical skills, with the ability to interpret complex data and provide actionable insights.  
• Excellent communication and collaboration skills, with the ability to work cross-functionally.  
• Familiarity with revenue management, deferred liability reporting, and loyalty program economics is a plus.

What's in it for you?

• Competitive remuneration package.
• First class health and well-being program including, yoga, meditation, onsite gym and shower facilities along with daily breakfast and catered lunch five days a week!
• Fun & dynamic working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs.
• Discounted travel, birthday leave and a whole lot more!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know you require any reasonable adjustments during the interview process. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.