Customer Service Agent - Travel

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day! This is a call centre role like no other!

We are seeking an experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.

Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!

What we are looking for:

• Someone that is used to a high volume of calls!
• Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
• You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
• Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.
• Likewise, if you have previous experience of Salesforce it would be beneficial.
• If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!

What's in it for you?

• Flexible hours from 7am - 10pm, 7 days a week
• Competitive remuneration package - Base $62k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)
• First class health and well-being program including onsite yoga, meditation, onsite gym, daily breakfast, lunches 4 days a week, fruit and an exceptional EAP offered.
• Access to experience the travel we sell via famil trips
• Fun & flexible working environment - Lunches provided, Friday afternoon onsite gatherings (wine included!), monthly celebrations and recognition programs.

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

Please only apply if you are based in Melbourne and have full working rights in Australia.

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.