Product Manager - Customer Communications

Be part of the team transforming global travel experiences! 

Luxury Escapes is one of the world’s fastest-growing travel websites, with over 8 million members. We are growing rapidly and seeking a Product Manager to help us shape the way we communicate with our members, from the very first time they think about travel right through to when they have returned from their Luxury Escape. 

We send millions of emails, push notifications and other forms of communication every day across many countries. As the Product Manager for this team, you’ll help design the perfect communication touch points for each of our products, whether it be a hotel or a tour, and leverage our onsite behaviour and what we know about customers to provide deeper personalisation. 

You'll have the chance to shape and execute the product strategy, collaborate with cross-functional teams, and drive the end-to-end product development lifecycle. Your innovative thinking and strategic approach will be pivotal in creating a communication strategy that not only delights our members but also sets new industry benchmarks. 

Why Join Us? 

✨ Pioneering Products: Dive into a world where innovation is the norm. We're constantly challenging ourselves to provide customers with a best-in-class experience, and we're not afraid to try something new. 

🤝 Collaborate with the Best: Surround yourself with a dynamic, passionate and fast-paced team of product managers who share your passion. We maintain a high bar on talent and have a strong work ethic. 

✈️ Experience the World: We believe in living what we offer. Enjoy travel experiences just like the ones we curate for our customers. Plus, our award-winning employee benefits ensure that your journey with us is nothing short of extraordinary. 

📈 Growth & Leadership: We provide an environment for continuous learning and leadership. The growth opportunities are endless. You’ll be given autonomy to really make an impact in your role. 

About the role

The Customer Communications has recently migrated to a new CRM, positioning us to rapidly personalise our customer interactions. We have a talented team of engineers, designers and commercial leaders ready to take the product to the next level, we’re now seeking a strong product manager to help guide the next phase of growth. 

What you'll do

• Build a deep understanding of customer needs to advocate for them effectively. 
• Lead the vision, strategy, and execution for products that you manage. 
• Manage the end-to-end product lifecycle, from customer research to design, build, and launch. 
• Set, measure, and improve success metrics for the products you manage. 
• Continually identify opportunities to enhance the tours customer experience. 
• Collaborate with product design, software engineering, and wider Luxury Escapes teams to deliver high-quality, valuable products. 

Your background 

• Strong experience in Product Management and UX in a high-growth business. 
• Proven problem-solver who is willing to roll up your sleeves to get the job done and find the right solution. 
• Proven track record of managing all aspects of the product lifecycle. 
• Solid experience in growing products through agile planning and rapid prioritisation. 
• Strong collaboration skills, and ability to influence cross-functional teams. This means you have exceptional written and verbal communication skills. 
• Passionate about building products that customers love. 
• Demonstrated success in defining, metrics to launch excellent products. 

What's in it for you?

We consider our people one of our most important assets – and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to: 

• Excellent Remuneration package. 
• 20% Discount on Luxury Holidays and Experiences. 
• Breakfast and lunch are provided 5 days a week. 
• Health and Well-being programs. 
• A bonus day of birthday leave. 
• A super collaborative team that enjoys creating great platforms. 

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you. 

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. 

We are a 2024 Circle Back Initiative Employer, committing to responding to every applicant.