Parts & Service Advisor

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

The purpose of the position is to provide assistance to both internal and external customers with all queries regarding Service & Parts support ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter).

Roster: Monday to Friday – 38 hours per week

Role Located: Mt Isa

Komatsu benefits:

• OEM Machine Specific Training: If you don’t feel you have the skillset don’t worry Komatsu provides this training
• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Current driving licence (forklift licence will be advantageous).
• Intermediate computer skills specifically Microsoft suite and mainframe systems.
• Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous).
• Trade qualification/s will be highly regarded. (will be advantageous).
• Ability to demonstrate exceptional customer service skills and build strong working relationships.
• Good understanding of how a service department operates
• Must understand the warranty guidelines and process
• Comprehensive Understanding of Parts Sales
• Appropriate demeanor for communicating with customers at a senior level and providing a professional service.
• Proven experience in inventory control and warehouse systems (will be advantageous).
• Ability to work under pressure and independently
• Ability to upsell parts and potential service sales
• Well-developed numeracy, written and oral communication skills.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.