Workshop Manager

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: Komatsu Mackay Branch are seeking an experienced workshop manager to join the leadership team at the Mackay customer support facility. 

Reporting to the branch manager, this newly created position will be responsible for the day to day support and leadership for a large team of mechanical fitters, HV Electricians, Auto Electricians and Project planning team, working on ultra-class Komatsu mining equipment, involving zero hour machine rebuilds, new machine assembly and commissioning along with mining machinery component rebuilds

Monday to Friday role - Attractive Salary package - Base + Super + Short-term Incentive Bonus + Vehicle or Vehicle allowance

Role Located: Mackay

 Key Responsibilities:

• Work collaboratively with interdepartmental teams, such as parts and equipment sales teams
• Strong focus on 5S, HSSE, K-Way continuous improvements in the workplace
• Manage the customer relationship by attending monthly site meetings with customers and performing routine visits at least quarterly to customers with smaller fleets
• Develop a culture of training and development for the team by providing a minimum of 5 days technician training for WIP employees
• Promote and safe and efficient work environment by performing a feel safety and 5S audit quarterly and actioning any non-conformance
• Ensure WIP is managed effectively by driving a culture where the work order is opened correctly with all the correct information then monitor WIP reports weekly to ensure all work orders are invoiced no later than 60 days from last labour date
• Provide a proactive approach to reduce rework by promoting a best practice approach for quality in performing repairs and investigating and implementing corrective actions for any rework that has occurred
• Promote the Komatsu Customer Support Charter as the way we do business by having monthly reviews with your team on their CSC measures, standards and performance
• Apply a disciplined approach to expense control by looking for areas we can reduce unnecessary spend and reviewing all expense accounts monthly
• Manage utilisation to the target of 75% by ensuring correct rosters and shifts are in place and overtime is controlled and authorised by supervisors and ensure all lost time is justified and the Workshop Manager must approve all lost time that is overtime

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

 What we are looking for:

• Good understanding of Komatsu systems and process
• Strong Leadership skills and experience
• Good understanding of how a service department operates
• Must understand the warranty guidelines and process
• Proven experience to lead work groups
• Trade background
• Customer service orientated
• Financial understanding of P&L
• Drive for Continuous Improvement

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.