Technical Support Representative

The Opportunity & Responsibilities:

This role is a permanent full-time opportunity based out of a client site in the Bowen Basin.

The core responsibilities for this position are:

• Look at ways to maximise Komatsu equipment’s availability, reliability and productivity
• Providing technical support, diagnostics and troubleshooting for Komatsu fleet
• Reporting on regular machine issues
• Creating detailed technical documentation and providing recommendations / resolutions for equipment performance issues

Role Located: Bowen Basin (mine-site)

Shift: 7 days on and 7 days off, Thursday to Wednesday, day shift only.

Remuneration: Approximate salary of $150,000 - $165,000 per year, plus fleet vehicle and paid accommodation.

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Company funded Income Protection Insurance.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Your Knowledge, Skills and Abilities:

• Must have your Cert III or Equivalent in Electrotechnology (Electrician) & QLD Electrical License
• Experience working as a Field Service Technician is preferred with exposure to breakdown, repairs and diagnostics
• Previous experience working in a mine-site is preferred
• Ability to read and understand hydraulic and electrical drawings.
• An understanding of maintenance targets including availability, reliability, parts management and component life cycle management.
• Ability to analyse / troubleshoot complicated hydraulic, mechanical and electrical technical problems and provide solutions.
• Current driver's license
• Good understanding of computer systems and Microsoft Office
• Ability to work unsupervised.