Customer Support Manager

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: The Parts Manager – Gladstone is responsible for managing the parts department, to deliver a high level of service to our customers by supplying spare parts to the end user within a reasonable timeframe. Overseeing the team management focusing on safety, expense, freight control and customer support in line with the Komatsu customer support charter.

Key Responsibilities:

• Promote a safe and efficient work environment by performing a feel safety and 5S audit quarterly and actioning any non-conformance
• Manage the customer relationship with Komatsu Gladstone by attending monthly site meetings with customers and performing routine visits at least quarterly to customers with smaller fleets
• Apply a disciplined approach to expense control by looking for areas we can reduce unnecessary spend and reviewing all expense accounts monthly
• Develop a culture of training and development for the team by mentoring and coaching individuals along with formal development training
• Promote best practice in the warehouse by maintaining stock integrity and picking accuracy by working with the warehouse supervisor to ensure all procedures are followed
• Managing monthly KPI’s for the parts department by reviewing the monthly parts dashboard and having items actioned as required
• Seek opportunities for incremental sales by developing sales plans and marketing strategies
• Actively participate in gaining team engagement for new initiates that are being rolled out for the branch and department

Role Located: Gladstone

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Proven experience in management of a parts department
• Well-developed numeracy, written and oral communication skills
• Ability to analyse and forecast sales performance to implement business improvement strategies and prepare budgets.
• Appropriate demeanour for communicating with customers at a senior level and providing a professional service.
• Proven experience in inventory control and warehouse systems · Above average level of expertise with both mainframe and personal computers.
• Well-developed time management skills and a demonstrated commitment to a high standard of presentation and accuracy
• Appropriate demeanour for supervising, assisting and training staff to create a positive team atmosphere
• Relevant and up to date knowledge of parts and accessories, the supply chain and logistics of operating a trade distribution system.

Qualifications

• Diploma in Management (or similar)

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.