B2B Customer Support Representative

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

Join the B2B Customer Support Representative team and find true work / life balance in this fully remote opportunity.

Liaising with Komatsu's largest clients, primarily in a B2B piece parts ordering and supply capacity, you will nurture and grow existing relationships, whilst delivering ongoing improvements and efficiencies in the delivery of customer parts sales.

Working mostly autonomously within an online team, you will have the opportunity to self-select tasks, which will be managed independently, using available tools and work instructions.

Roster: Monday - Friday, 38 hours per week, rostered between 0700 and 1900

Role Located: Australia, all locations (fully remote)

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: Generous referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Exceptional customer service and communication skills
• Komatsu parts knowledge highly advantageous
• Intermediate to advanced computer skills with Microsoft suite, including teams
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work autonomously and manage tasks effectively using available tools
• Strong time management and self-motivation skills
• Ability to form team relationships within an online forum

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.