Technology Advisor - Komatsu Smart Construction

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Join our Smart Construction Division in Welshpool, WA as a Technology Advisor and play a key role in shaping the future of the construction industry!

In this exciting role, you will be the go-to expert for Komatsu's cutting-edge Smart Construction solutions, empowering customers with the latest advancements in intelligent Machine Control, site optimisation software and quarry fleet management systems.

Roster: Monday - Friday

Location: Welshpool, WA

Responsibilities:

• Deliver engaging product demonstrations, comprehensive training, and exceptional support to Komatsu teams and customers, driving increased sales of Smart Construction products and solutions.
• Champion customer success: Provide on-site and remote support to ensure customer satisfaction, addressing their needs from site localisation and machine setup to troubleshooting, GNSS/Survey support, and 3D data conversion for seamless integration with Komatsu's systems.
• Collaborate with sales: Work closely with Sales Managers and Representatives to sell Smart Construction solutions, gather valuable customer insights and identify business opportunities and pain points.
• Be at the forefront of innovation: Participate in testing, Proof of Concept (POC), and User Acceptance Testing (UAT) for new technologies and special projects, ensuring market readiness and positive customer reception.
• Share your expertise: Actively participate in field days, trade shows, and market events to showcase the advantages of Komatsu and Smart Construction Division products.
• Drive technology utilisation: Monitor customer technology usage through platforms like iValue and the Smart Construction portal to help customers maximise the benefits of their iMC and other solutions.
• Ensure smooth technology implementation: Perform machine calibrations, software uploads, and fitment of Komatsu iMC and aftermarket components during machine assembly and pre-delivery inspections, both in the factory and in the field, guaranteeing optimal technology performance.
• Contribute to a seamless support experience: Actively support and participate in implementing a support ticketing/management system to monitor, track, and resolve customer support requests efficiently, ensuring customer satisfaction.

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What We Are Looking for:

• Qualification: Mechanical Trade or Auto-Electrical Trade Qualification, Survey or Geospatial Qualification or Engineering Qualification.
• Technical Expertise: Possess strong technical knowledge and a genuine passion for digital site systems and applications.
• Proven Experience: Demonstrate proven expertise in integrated machine control setup, calibration, operation, and training, along with experience in aftermarket positioning, weighing, and other system installations, calibration, operation, and training/handover.
• Customer-Centric Mindset: Embrace a customer-centric approach and a strong commitment to achieving high levels of customer satisfaction.
• Proactive and Self-Driven: Be proactive, self-driven, and capable of working independently and taking initiative.
• Teamwork and Communication: Exhibit strong teamwork orientation and excellent communication skills when interacting with management, colleagues, and customers, ensuring timely communication, reporting, and escalation of issues and opportunities.

This is your chance to join a dynamic team and make a real difference in the construction industry! Apply now and help us build the future, smarter!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.